A singularly unpleasant experience. Slipshod accounting and absent managerial skills on the part of "Interiors by Moyanne" were transferred to us as a loss in the end. An amazing cluster of set and missed appointments for pickups, dropoffs and finalization, that spanned nearly 3 years. Multiple fits and starts with all the money paid up front, but no final tally on what would be kept, what would be sent back and the balance adjustments. Moyanne prepared draperies and hung them, furnished our living room and kitchenette, and provided several paintings as well as guest room bedding. The quality was reasonable, but there were certainly no bargains, and it was all done very piecemeal. A large batch of items did not arrive for more than a year (although paid for), and only finally achieved "front and center" status after a chance meeting between us in the neighborhood grocery store where Moyanne's memory seemed to be uncomfortably jogged. Otherwise, I think she would still have the items boxed off in limbo somewhere (but our check well-cashed). Other pieces were placed in the house at the urging of Moyanne, for us to "see if we liked them." Over time, things became vague with the subtotals, but when all was said and done, we were left with a balance owed, but for items we really didn't want. In the middle of it all, we actually considered having "Interiors by Moyanne" start a SECOND project on another room in the house (all while the nebulous accounting was still going on). Even with the opportunity at hand to finally close the books on the first project, "Interiors by Moyanne" couldn't wait to start the perpetual billing process on the second!!! I quickly came to my senses and cancelled plans for the second project as I heard her whipping out her calculator to start sending us some new bills with tricky delivery dates and grand totals. At about 3 years into this excursion (bear in mind, it's only a town home) a bill was presented (after, apparently she had hired some new accounting staff) with an opportunity given to return the unwanted items. This was done, leaving "Interiors by Moyanne" with a debt (about $1000) owed to the customer (us). "Interiors by Moyanne" refused to reimburse us by check, and left the option for store credit only. At our last phone conversation, Moyanne Harding explained that if I didn't want the store credit, I could "Kiss the money goodbye" and then hung up on me. We have no desire to do further business with this merchant and therefore store credit is unsatisfactory. Truth be told, I'd willingly pay $1000 to get this information out to the people in my community. "Interiors by Moyanne" suffers from both arrogance and extreme disorganization. There is no particularly obvious expertise provided by "Interiors by Moyanne", plans and outlines are underwhelming, overpriced, uninspired and faulty, and there is a haughty air about the service that is totally undeserved. It is a very small town, and competition is limited, so I believe this attitude has gone unchecked. We would strongly advise potential customers to stay away - one would do much better on the Internet making one's own choices and managing one's own subcontractors, or finding some true professionals in Roanoke, Richmond, Raleigh or Washington.