Recent Review: We ended up hiring him to install new wood look laminate. Looks Great! Durable for dogs and kids. We really needed a professional consultant on the best type of floors for our lifestyle. These are carefree. The clean well and still look new.
Recent Review: Frank and Sherry in the showroom were very good in helping me pick out the tiles for the three rooms and taking me through the whole process, and Mark and his crew, the installers, were great. They showed up on time, got the work done, and the floors look great. We were happy with the experience overall and with the price.The only reservation I have, and the reason they didn't receive the highest rating overall, is that I've had to contact them twice since the job was done to do a minor re-grouting in one spot where the original grout has crumbled. The first time I called the showroom, Sherry said she would have Mark notify me about redoing it. I didn't hear from anybody for two weeks, then called again. This time Mark got right back to me. I told him it wasn't urgent, but just to put me on his list the next time he was in the area, which he said he would do.I would definitely use them again and would recommend them to anyone. They do quality work and are very, very nice people to work with.
Recent Review: They have superior customer service. This company very highly recommended to me. I cannot say enough good things about them. They do beautiful work. Tom Spiewak was doing a fantastic job working with the crew to make sure everything went well.
Recent Review: It went exceptionally well. i was wary to re-stain my bamboo flooring because of the type of word. Universal Floors were the only ones that seemed to know what they were doing. The price was high but was in line with other estimates.
Recent Review: It was a wonderful experience from the first visit I made to the Fairfax Floors Office. I took quite a bit of time to pick out the flooring for our new space and kitchen. Matt Muller was extremely patient with me. On several occassions, he allowed me to take home samples of flooring to see if I liked it in the room and with it's surroundings. I vacilated a bit, but Matt never pressured me to hurry the process. The floor installers were real professionals. They took care to prepare the space so no damage was done to cabinets, etc. They covered the floor space so that the new flooring stayed perfect while they worked. They worked non-stop until the job was done. We are very pleased with the results and the process from beginning to end. If you need flooring, go see Matt Muller at Fairfax Floors!
Marcela and her assistant were always quick to return phone calls and they always arrived when expected. Premier did a beautiful job on refinishing my floors at a very competitive price. They also installed a cork floor in my basement. Marcela found a beautiful product for us. Many thanks to them for their hard work.
- Laurel F....
I've worked with Marty Engel of Floorcraft on multiple projects and he is now my 'go-to' place for any flooring needs. I always recommend him to others. He refinished the hardwood floors on the first floor of my home after a remodeling job and they are lovely! We also installed cork flooring in the family room, and while his price was a little higher for the product, it was a better quality product than I could find any place else. I highly recommend Floorcraft.
- Susan G....
They were a subcontractor. The owner came out. He was very nice and forthcoming. We had squeaks in the floor and he took care of it at no extra charge. He was extremely willing to work with us because we had a large of amount of furniture that could not leave the basement. They waited for us to move it back and forth.
- Tamara M....
AAll Eco Center
All Eco provided helpful consultation to us during our kitchen remodel and they were our preferred vendor for the flooring installation of the Wicanders cork we chose. Dave and Samantha were responsive, enthusiastic and pleasant, offering several alternatives and being sensitive to our budget constraints and design ethos. They helped us to pick a quality product and even helped to research some backsplash tile pricing, though that was not within the scope of their portion of the project. Due to other vendors involved in the project, our demolition and installation took much longer than we expected and All Eco was patient and flexible in their scheduling. While we did have a minor snafu on some of the work scope and 1 scheduling visit, it was mostly due to a miscommunication on both our parts, and was settled amicably. I would recommend dealing directly with Dave or Samantha since they're most familiar with the project scope and work involved, since some of our messages weren't relayed exactly and that led to some confusion. The work quality was excellent and their specialty was definitely the customer service aspect of the job. The demotion crew did need to be reminded to lay dropcloths for mess, though that was something we saw with other contractors, too. Overall, we're very pleased with how the work turned out and would recommend them to others looking for eco friendly kitchen solutions. The floors look great and they were always helpful and positive about the job - that's rare.
- Amy B....
ASOLO FLOORING INC
The service we received was excellent from the point we came in to look at flooring throughout the installation. We thought Jose gave us a good price and his workmen did a great job of cleaning up after themselves each day. We would use them again.
- Barbara E....
ATOTAL FLOORS INC
I have been extremly happy with not only the price but also thequality of work and building materials from Total Floors. I have mainly interacted with Azad who is very responsive to our many questions and particular issues with our past three projects. We never felt pressured when they provided estimates, work was always completed on time and within budget. The crews they use are very clean, courteous and efficient. I had no problems with having their crews work on our house while we were not at home. The most challenging project for them was the installation of the cork floors which they did flawlessly. Our basement floors were uneven and they coordinated another crew to level our basement floors to facilitate the cork installation. Since not many folks install cork floors, we were very picky on whom we obtained estimates from to perform the work. Not only did they offer a fair price, but they also had one of the largest selections of cork flooring in the DC area to choose from. Bottom line, I am pleased with Total Floor's work and will continue to use them for future projects.
- Lakandula D....
AHugo Carpet Service LLC
From the onset, I had an AMAZING experience with Hugo Carpet Service. Mario, the Sr. Sales Manager, was a gem and he values effective and efficient communication. They came out and did an estimate, I asked a few questions and the responsiveness was on POINT. Additionally, I caused a scheduling mishap and they were able to accommodate my schedule changes. I also appreciate that they were able to install the flooring that I already purchased. The floor looks great and I have ALREADY (and will continue to ) recommend them.
- Dawn A....
Overall the project went great - on time and on budget. Emilio was very responsive in providing quotes, and his crew was always on site when they were scheduled to be. They were flexible about changes to the scope of work. The quality of all aspects of their work was very good - painting prep, painting, tile, flooring, carpentry, etc. In addition, Emilio was a great resource for greener options for the hardwood flooring and paint. I'll definitely use Greendwellings again!
- Kathy N....
FAlexandria Carpet One Floor & Home
I had to call three times before I was given an appointment to get a free estimate on installing hardwood floors and cork flooring in my home. I was told the estimator would arrive between 8am-10am. At 8:45 I contacted the estimator to find out when he thought he would arrive. I was told within 30 minutes, I waited until 10 am no estimator, not even a courtesy call. I'm extremely disappointed in their customer service. I will go to another company.
- Karen L....
AThe Design Expo - Flooring Center of Bowie
Overall, it went quite well. Gene, from Design Expo, was helpful from the start in terms of choosing a product that I would be interested in to replace our downstairs carpeting (which was ruined by flooding). I came in with ideas, he made related suggestions, and he provided multiple samples to take home. While I was evaluating the samples at home, Gene came over and took measurements and provided a detailed estimate of price, which he stuck to when we went through with the installation. It took a while to schedule the delivery & installation, but that was due to scheduling issues for both of us. The materials were delivered first and that went quickly. The installation was performed by a subcontractor. They had two personnel, one focused on removal of materials while the other prepped the floors and focused on cork installation. They worked the entire time and were tidy, e.g., they did all cutting outdoors and swept up when they were done. They arrived about an hour late (10:30am instead of 9:30am) and they finished close to 6pm. They asked for a sign-off before they left and I had some minor items that I was not completely satisfied with related to 1) shoe moulding around door trim and 2) scuff marks. Gene followed up and said he would take care of both items. He sent the subcontractor back, who fixed item #1, but was unable to fix item #2 without new shoe moulding. Gene ordered new shoe moulding and sent the subcontractor back to do the installation and we are done. We're quite happy with the floors and we're quite happy with Gene's follow through on our concerns.