Business Description: Burgess Plumbing is a full service plumbing contractor. We specialize in new construction, remodeling, service and repair work, water treatment, well pumps, water softeners and boilers. We also offer after hours service. We have our own backhoe service, we replace water and sewer lines and do drain cleaning.
Business Description: Residential and business water treatment systems. Water softeners, UV lights. We will analyze your water for contaminants such as chlorine, low pH, iron, bacteria, and devise a system to suit your needs. Treat your water from the source, as it enters your home, so whether you are drinking it, cooking with it or bathing in it, your water is pure.
Recent Review: Phil is a very nice guy, and took the time to talk with us, explain the whole system and answer a number of questions we had from our research into softeners. He also took the time to talk to me after I had questions regarding the equipment proposed on the quote. He never made us feel like we were being talked 'at' or 'down to' about any of it and worked with our requests on the 'custom' installation. We are very, very pleased with the professional installation. Efficient placement of the new pipes and equipment; courteous, professional attitude; clean and tidy. Just a very well done job overall. We certainly recommend and will call again.
Recent Review: I had a little plumbing emergency a little after 9 PM in which a valve on an ancient water softener in my utility room began leaking very badly, turning into a stream rather than the slow drop it had been for a long time. I tried turning the valve all the way off, but it continued with a steady leak. I tried wrapping plumber’s tape around it, but to no avail. I started getting panicky, thinking of it getting worse and worse and my utility room being flooded by morning and my well run dry. I looked up 24 hour plumbers in the Gloucester, Virginia area in a Google search. I called one and only got voice mail. I left a voice mail, waited a minute, then called another one, again just getting the voice mail. My panic mode was increasing faster than my leak. I called the next advertised 24-hour plumber at Comfort Climate Heating and Air Conditioning and, thank goodness, Jason answered the phone. I texted photos of my water softener to him and he looked at them and gave me verbal instructions for bypassing the water softener so the streaming leak would stop, but I would still have water coming out my faucets. What a relief it was to see the stream of water slow down, then become s drip, then stop altogether. Disaster averted! Jason would not accept payment for the telephonic assistance he provided, but when I am ready to get a new water softener installed, Climate Control will definitely be the one I call!
Recent Review: Very well. Tony made all the plumbing changes and set up the new equipment. Very neat job. No problems since installation. Relocated well entrance, installed relocated pressure tank and softener. Also installed two frost free outdoor spigots (moving one). Best bid by a significant amount.
Recent Review: Jerry Rice showed up on time with his crew and went right to work installing the equipment. He anticipated all the work that might be required and was well prepared with all of the appropriate equipment. No time was wasted and all work was professionally performed.
Recent Review: They had done some work for us last year and we were pleased, so we didn't even look at someone else. They are good a professional. Their prices are much more reasonable than others. We have no complaints.
Phil is a very nice guy, and took the time to talk with us, explain the whole system and answer a number of questions we had from our research into softeners. He also took the time to talk to me after I had questions regarding the equipment proposed on the quote. He never made us feel like we were being talked 'at' or 'down to' about any of it and worked with our requests on the 'custom' installation. We are very, very pleased with the professional installation. Efficient placement of the new pipes and equipment; courteous, professional attitude; clean and tidy. Just a very well done job overall. We certainly recommend and will call again.
- Mike G....
APipe-It Plumbers LLC
Phil H. worked very efficiently and thoroughly in mounting a system which we had purchased separately. He provided advice re: maintenance and answered additional questions as well. He constructed a creative solution to ensure that the project went smoothly and that the device will be easily accessible. Prior to the job, he was exceptional in providing ongoing communication and support. Price was very reasonable and he was punctual and proficient.
- Stephen H....
FPristine Water Treatment
They came out quickly, took photos of area to be installed and then never returned a bid or contacted me again. I'm not real appreciative of someone photographing the inside of my house for no reason. Waste of my time. Very gruff and seemed bothered by the mere prospect of my job. No thanks!
- Nathan S....
They had done some work for us last year and we were pleased, so we didn't even look at someone else. They are good a professional. Their prices are much more reasonable than others. We have no complaints.
- Janet Y....
DLife Time Solutions LLC
I really liked him. I had an appointment but he was able to come out sooner. He charged me $90 to tell me his son was going to come out to do the work, which was expensive. He wasn't ready to do the work. His son was wonderful.
- Carol M....
Randy sent his assistant (Sean? John? - sorry) to look over our malfunctioning water softener that was installed by another company several years ago. We called Randy because he sold us some replacement water treatment cylinders earlier this year (rust remover; ph neutralizer) when the other company wanted to sell us something ridiculously overpriced. Randy offered a fair price and came highly recommended. I can't say enough good things about this company. Everyone is very professional and hard-working. They show up when they say they will and offer fair prices. We recommend them to anyone who asks.
- Catherine C....
ACertified Water Treatment
Technician was very friendly n helpful to me. Outstanding Service. I feel very comfortable with the service appointment. I will recommend this company to others..
- Jessica A....
Randy always patiently answers my calls during the year when I have questions about the system he installed in 2004 - which are things I can never remember he told me before. The annual reminders to service the system keep me on track and the charge is reasonable for the time he spends on the unit. Randy keeps my dad's unit going as well - and it's been in place longer than mine.
- Jennifer R....
AM E Flow Inc
The re-build went well but was very involved with about 3 plus hours of work. Some additional parts were ordered to be installed in the future. Water softener operates great for the time being. Not an easy job but they stuck with it to figure out the problem and resolve it.
- Richard S....
FBetty's Plumbing, Heating & Air Conditioning
The final repair was completed on November 28, 2012, after the second visit (during the first visit, the service person requested that I order and pay for the parts on line...which I did) . The unit started leaking again approximately 4-5 weeks later. We contacted Betty's twice. The first time we were told the manager would call back, but he/she never did. The second time we were told by the person answering calls that Betty's no longer services water softeners. She agreed to have to manager call us, but again, he/she never did. So, now I am out $232 and no responsible person at the company will get back to me. Needless to say, I will never do business with this company again.