I have been dealing with this company, Two by Four Construction, for more than five months trying to resolve problems that the son Gary Jr created. I have an incomplete kitchen at my son's home and damage to the top of the crown molding above the wall cabinets. The company continues to take contracts through Angie's List, but in five months they have not come back to finish the job. Initially, the owner Gary Sr. came out to my son's house to give a quote for the required work and he seemed knowledgeable. The first and second day of work went pretty well, however on the third day, Gary Jr. did not install the crown molding correctly as he was instructed. I was not present on the third day and in my absence, the crown molding was improperly installed too low, not meeting the ceiling and Gary Jr. was subsequently told to stop work and take it down until the issue could be resolve with me. Gary Jr. also brought in a second worker that day without first consulting me first and this used up additional labor hours unnecessarily. In addition, I discovered several gaps, up to a quarter inch, in the crown molding that is still in place. I've have been trying to get Gary (the owner) to come out since 7 November to resolve this issue with my son and I. Gary has had multiple family concerns that prevented him from coming out. We were understanding of this, but through our patience we were neglected while he continued to take on additional work. Two different appointments were not met by Gary Sr to show the work we were unsatisfied with. This took over an hour and a half of travel time on my part that was completely wasted. These appointments were "no call/no shows." The third appointment date on 22 Feb, both Gary' and Gary Jr. came to my son's home to see and hear our issues with the workmanship. Gary Sr saw our concerns, admitted that the work could have been much better, and agreed to correct the issues himself. We came up with a list of the things that needed to be corrected and how many hours remained on our contract. He sent a follow up email the next day but didn't include any time frame for when he could come to complete the work at my son's house. We requested multiple times over the next two weeks for dates he could perform the work. We sent him 16 different dates in March that would work for us and my son even offered to try and bend his work schedule for other days if needed. This job should have been a priority because of the issues needing correction and the time lost to date. Since 22 Feb, I've had nothing but emails back and forth and he now says his first available date is 14 April, six weeks after 22 Feb, to begin correcting the existing work and finish up the remaining contract labor hours. I am now requesting my money back for the Big Deal so that I can find someone else to finish this job. I was willing to let him correct the work, but my time and frustration in dealing with this situation is now more than I am willing to cope with. I have no faith in this company's workmanship, dedication to their craft, or reliability to hold to a schedule. Desired Resolution: Materials: 6 Pieces of Chocolate Brown (Starter molding) $780 2 Pieces of Cornice $250 Materials = $1030 Labor: 15.5 hours x $42.83 p/hour = $665. 8.5 remaining hours on the contract. 7.0 hours work for the final day of their third trip to our house has to be pulled down. That days work is wasted. $1695 is the total of our expenses for the workmanship issues we have. This is not even including the labor it will cost us to have a different contractor pull that work down. There was also a piece of Rope trim that was cut but only a small amount so we will not use that in our figures. Eventhough the materials will cost me more than the Big Deal Contract, my desired resolution is for a contract refund in full.