Powell's was hired last minute and we were given a 1:00 - 3:00 time window. At 11 the Powell's office called my husband and said they were on their way, he told them that nobody could be there until 11:45 at the earliest with the plumbing fixture, since our appt.time was for 1 and we were 45 minutes away. The woman responded with, "that's fine, we'll tell them to drive slow." I arrived with the fixture at 12:15 and the men were inside the house (let in by the tile guys), but had not yet gotten the water turned off or brought in all their tools. We were charged beginning at 11:40- strike one. I walked them through where I wanted it to go, and the guys started working on the plumbing. I came in about 30 minutes later and had a conversation with the plumber about the height of the shower head and where it should be placed. He took out the shower arm and said, "wow, that's a long one," so we moved the mark he had made so the water would hit where I wanted it after installation. At 1:45 pm, they came down and said everything was done upstairs and went to the basement to turn the water back on. They checked the water pressure at the kitchen sink and pointed out the water pressure was much stronger before, but that they didn't do anything to affect that so it must be coincidence and then left after charging me a whopping $350, I was a little shocked since we'd been quoted around $200 and pointed that out. The plumber said, "just because I make it look easy doesn't mean it is." I felt taken advantage of because I don't know enough about plumbing to question the pricing and he didn't want to take the time to explain it, strike two. So my husband sees the bill and calls the company a few days later to try and get a credit for the 35 minutes of time, after all at $98 an hour that's a sizeable amount. The calltaker talked to the manager and came back and said there was nothing they would do, it was their policy to charge from when they arrived. Now I understand that policy, it's meant for when the plumbers are waiting on a client who isn't home during their window. But we were assigned a time, the guys came an hour and a half EARLY and started charging! That's what a window is for, to give a time for the homeowner to be present. But really, how can you charge when you show up super early, just because? Strike three, but there's more! At this point my husband hasn't seen the work, because this is the house we are getting ready to move into. Fast forward a week and it's his first time out there, the tile has been put up the wall and everything is supposed to be ready to go. Except, it's not. The fixture box still has half the parts in it they were supposed to install, and it's too late because there is hundreds of dollars of tile installed over top of the pipes. They didn't even install the shower arm that the guy had in his hand when were talking about the height of the fixture! My husband calls back again, he's much nicer than I am in these situations, and spends 30 minutes explaining how they didn't install an important part of the diverter or the shower arm, instead putting a big cast-iron "placeholder" in at the top (the calltaker's words) Two major issues, neither fixable anymore with out a major tear out and probably $1,000 worth of demo and rebuild. And they had the nerve to say they could come and fix it, for a $98 fee. It's THEIR mistake! They tried to blame the tile guys saying they must not know what they're doing because the tiled up to fixtures... well that's because there was no box for them to stop at- the plumbing company left it in the fixture box on the floor! They said they install the cast-iron placeholder so the tile guys don't cover up the hole when they're tiling- ok, but they didn't tell the tile guys that (i asked) and they didn't tell me, in fact, they told me everything was ready to go- and they were hired to install the fixture, not a placeholder. Never using again, and I recommend you don't either. The only positive thing I can say is that the plumber and assistant were good at small-talk and they cleaned up after themselves. In the end I was over-charged, made to feel incompetent and then helpless, and I'll have to use my kids bathroom until I can save up the money to demo and rebuild the wall/tile after the plumbing is done right. UPDATE- now that we have moved in, we also learned that they switched the hot and cold water!