A-1 came out to look at my gas heater, which was broke. Indicated Gas Heater was 27 years old. Tried to get part to replace , for $1,100.00, but part not made any more. Ended up buying new heater (RUUD) and Air Conditioner (RUUD) as both that I had at house were 27 years old or older. Installation started on Thursday, 23rd of January. I bought 3 space heaters to keep warm while this was in progress. Turns out, tech had to go and get parts or whatever every day of installation. Took 3 days to get Heater installed and working, yet job still was not done by Saturday night, January 25th. They did get the heater to work though. Thank goodness we had heat for the weekend. Our tech came back on Monday, January 27th, and finished hooking up Air Conditioner, and replacing heat vent tubing to our system. Finally done around 6:30 PM Monday night. My wife and I took turns missing work so we could stay home while they were working in the garage. Only 2 people worked this job, the tech, Arnie, and his helper. My wife and I are quite upset that it took 4 days to get this done. Arnie, our tech, had one helper each day, and not the same helper each day. One day it was his brother in law. While I am happy with the finished work, and happy with the product, I can definitely say I will not recommend A-1 American to others in need of HVAC services, as 4 days to pull out an old system, and install a new one, is 2 days too long in my opinion. The cost was $7649.00 for complete replacement of old heater and air conditioner. Heater is 80% efficient model, and Air Conditioner is SEER 13. Not top of the line, but within my budget. Speaking of which, I tried financing through a company they recommended, Greenleaf. They wanted to loan me the money at 24.99% interest over 4 years!!!!!! Are you kidding me? Highway robbery! My wife closed out her small IRA, and we got a small loan from our credit union, and paid them that way. Good grief! This all happened because I was between a rock and a hard place. My heater broke, with no chance of getting fixed, so I was on the spot to do something quickly, as it was d*** cold outside! My gripe is about the installation and time, not about the actual equipment or price. Good luck if they install something for you.