Gordonsville Gas Stove Repair

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146
Reviews
Recent Review: Darren was excellent. Darren was very professional, and he completed all three projects in a timely manner. I highly recommend Darren for any appliance repair jobs.
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165
Reviews
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Recent Review: It was great. In fact we needed someone to change the electrical boards on the stove that this guy installed. He was like here is someone I recommend, so he was very helpful.
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Recent Review: Very nice and helpful. Had many parts available, even for my old stove.
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63
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Recent Review: Went great. Ordered the part, was back a few days later and made the repair. Very courteous, professional. Would use again.
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1
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Recent Review: I called this company in June for a repair they scheduled the repair for August 2, 2011. The repairman came after all day to "check" the problem and said a part would have to be ordered. After weeks of waiting for the part to come in on Aug 31, 2011 he finally showed up with the part. During the repair I could smell gas strongly in my home and questioned it and was told it was "normal" to smell it and it would dissolve into the air. He left immediately upon repairing the part and did not put any of the larger pieces back into the oven, after I asked if it could remain out for me to clean behind, which did not include him putting it back together. For three days I have smelled gas strongly but was reassured as the repairman left it was "normal". This morning, Sept. 3, 2011, I tried to use the stove to cook food for my family and had no gas it has all leaked out. I checked my tank and there is no gas in the tank, 40% was in there at the start of this repair and more than a small or "normal" amount leaked out and into my home for me and my children to breath for 3 days. I immediately called the emergency number for someone to help fix this issue and was told by the operator someone would call. They called about 10 minutes later and said it was not an emergency, that he could not say or accept responsibility for the loss of gas or the faulty repair. That we could pay $150 for a service call(non-emergency service call) and the cost of the propane they would bring to last. With a leak it wont last, they would set up a date when they would be in this area next week for $96 to see what the issue was because they were not at fault. The stove top was working fine before this repair which cost me $168.25 to put a new part on the oven(the initial repair was for the oven), the repairman clearly knows he leaked gas into my home because several times I commented on it and this company refuses to be responsible for the dangerous mistake he made. Now after dealing with this company which I have had for 15+ years and loads of issues, when I have an emergency caused by a repairman, they refuse to help me and create a loss of hundreds for something that should've never happened. They were uncaring and irresponsible for something that was not an issue before this man repaired an oven part and has left me without a means of cooking for Labor Day weekend, not to mention the smell of gas that he himself commented over. The man I was connected with for the emergency call basically laughed over the situation, for a company I have dealt with for 15+ years, I feel the manner in which they make money for faulty repairs as well as leaking gas( to be able to charge for more) inside my home for my family to breath is unacceptable. If you value your life and well being and overall safety you will avoid this company. They took advantage of the trust I gave them when I needed when I called for their help, after their repairman created the situation.

Reviews in Gordonsville for Gas Stove Repairs

ADarren Smith Appliance Repair
Darren was excellent. Darren was very professional, and he completed all three projects in a timely manner. I highly recommend Darren for any appliance repair jobs.
- Peggy B....
ARooterMan of Virginia
It was great. In fact we needed someone to change the electrical boards on the stove that this guy installed. He was like here is someone I recommend, so he was very helpful.
- Susan S....
AApple Appliance Service
Went great. Ordered the part, was back a few days later and made the repair. Very courteous, professional. Would use again.
- Judy M....
ADarren Smith Appliance Repair
Darren diagnosed the problem over the phone. He ordered the part and had to hound the company to ship it to him. He then had so many jobs that he was willing to work Thanksgiving morning to install the part, replace the stove and it was cooking the turkey before 10 a.m.!
- Heather W....
DBray & Scarff
Bray & Scarff has a terrible service policy.  They only let you know when they are coming the night before.  They leave you a voice mail at say 4:55 p.m. saying, "We'll come between 1:00 - 5:00 p.m." but by then they shut their phones off so you cannot return a call.  When you call back the next morning stating, "Well, I requested a morning appointment."  They say, "Too bad, our routes are fixed already."   I was so upset that I wrote a complaint letter to the company.  I explained that I'm a single career woman and that I have to take vacation time to stay at home and await appliance repair.  If I take a half a day off, my boss expects me in for the other half of the day.  If I take a whole day off, I like to schedule other appointments during the other part of the day.  One time, Bray & Scarff said they would come between 8:00 a.m. and noon.  I had told my boss I would be in by 2:00 p.m.  Bray & Scarff never even showed up until after 2:00 p.m. and my boss was pretty peeved! Another time, I complained to a supervisor about this, "Night before" last minute scheduling policy.  I said it was discriminatory toward single, working women.  I told her I needed to take a day off to get my annual fasting physical (morning) and then needed Bray & Scarff to fix an appliance problem in the afternoon.  She promised and promised and promised that I would get the afternoon appointment.  I scheduled this well in advance so I could get my preferred time.  So what happened on the day?  Bray & Scarff called me at 9:30 a.m. while I was literally on the doctor's exam table, and told me they would be there by 10:00 a.m.!  I told them I had requested an afternoon appointment and that I was at the doctor!  They basically said, "Too bad."  So the doctor was kind enough to complete the rest of my tests promptly, so I could rush home and let the appliance people in.  I was furious.   Bray & Scarff does not make the customer a priority, but instead, schedules for the convenience of the technicians.  It is ridiculous.  Every other company has a policy of providing a window of time for repairs well in advance.  They don't give you a time the night before and then turn off their phones!!  I would not/not recommend using Bray & Scarff repair, unless you have nothing better to do than wait around for appliance repair people to show up whenever they feel like it.
- Ruth M....
ADarren Smith Appliance Repair
Overall, time spent w/ Darren was worth every minute. Since he was working on 2 large appliances, he spent about 1 hr. altogether. He offered helpful advice and got back to me in a timely manner w/ advice on availability of parts for my range. Excellent experience!
- Judith J....
FEconomy Propane
I called this company in June for a repair they scheduled the repair for August 2, 2011. The repairman came after all day to "check" the problem and said a part would have to be ordered. After weeks of waiting for the part to come in on Aug 31, 2011 he finally showed up with the part. During the repair I could smell gas strongly in my home and questioned it and was told it was "normal" to smell it and it would dissolve into the air. He left immediately upon repairing the part and did not put any of the larger pieces back into the oven, after I asked if it could remain out for me to clean behind, which did not include him putting it back together. For three days I have smelled gas strongly but was reassured as the repairman left it was "normal". This morning, Sept. 3, 2011, I tried to use the stove to cook food for my family and had no gas it has all leaked out. I checked my tank and there is no gas in the tank, 40% was in there at the start of this repair and more than a small or "normal" amount leaked out and into my home for me and my children to breath for 3 days. I immediately called the emergency number for someone to help fix this issue and was told by the operator someone would call. They called about 10 minutes later and said it was not an emergency, that he could not say or accept responsibility for the loss of gas or the faulty repair. That we could pay $150 for a service call(non-emergency service call) and the cost of the propane they would bring to last. With a leak it wont last, they would set up a date when they would be in this area next week for $96 to see what the issue was because they were not at fault. The stove top was working fine before this repair which cost me $168.25 to put a new part on the oven(the initial repair was for the oven), the repairman clearly knows he leaked gas into my home because several times I commented on it and this company refuses to be responsible for the dangerous mistake he made. Now after dealing with this company which I have had for 15+ years and loads of issues, when I have an emergency caused by a repairman, they refuse to help me and create a loss of hundreds for something that should've never happened. They were uncaring and irresponsible for something that was not an issue before this man repaired an oven part and has left me without a means of cooking for Labor Day weekend, not to mention the smell of gas that he himself commented over. The man I was connected with for the emergency call basically laughed over the situation, for a company I have dealt with for 15+ years, I feel the manner in which they make money for faulty repairs as well as leaking gas( to be able to charge for more) inside my home for my family to breath is unacceptable. If you value your life and well being and overall safety you will avoid this company. They took advantage of the trust I gave them when I needed when I called for their help, after their repairman created the situation.
- Donna D....