Glen Allen Stone Veneer Installation

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Angie's List : Local Reviews : Siding : VA : Glen Allen : Glen Allen Siding Contractors : Glen Allen Stone Veneer Installation
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Review
Recent Review: We were told materials would be ready within two weeks of placing the order.  It took about 6 weeks to receive all materials in the order.  When the initial delays occurred, we were asked to template the coping arcs for a roman shaped pool.  One side is a reverse beam and the other side is level with the decking, so the widths had to be different.  We were told that the arcs would be cut from larger stock to reduce the number of pieces per arc.  We were then asked to template the arcs which we did.  After several weeks of delays, we were told that the larger stock to which we were asked to template was no longer available, and we were asked to re-template to smaller stock pieces, about doubling the piece count for the arcs.  Some of the stone was delivered without any bullnose.  And the bullnose operations were also a fiasco.  When we were calculating the width of the pieces, especially for the reverse beam, we accounted for a full bullnose.  The stone is about 2 inches thick, so a full bullnose has a 1 inch radius on stone that is 2 inches think.  We paid for everything to have a full bull.  When we received the stone, the edging was done in pencil, and not bullnose.  We were refused consideration for the wrong finish.  We were refused consideration for more than a month's delay of materials processing. Problems continued with the Stony Point product after all the issues with the ivory travertine coping and custom arc cuts.  The orders for the stone we received were inconsistent or we were charged for materials we did not select.  Some of the cases came in very thin veneer, maybe 1/2" - 3/4".  In other cases, the veneer was twice as think, most likely not even the same stone/quarried product.  We had to purchase flats and corners.  When we measured the cases, we were also short changed on the quantities we had purchased.  Again, we were refused consideration.  As an example, we were billed for master cut corner stony point at 8 feet per case.  When I opened the cases and measured the delivered quantities, we were consistently shipped only 4 feet per case.  When this was brought to Luck stone's attention, they refused to credit us for the shorts and claimed that 4 feet out of an 8 foot case is billed out and correct and no refund due as 50% of the stone price is for mortar joints.  So they force you to pay for nothing, claiming 8 feet of corner stone per box, only giving you 4 feet, and you have to pay $700 for no stone to account for mortar joints. It was almost 50% cheaper to buy 2000 square feet of travertine decking from the Travertine mart in Florida and rent a tractor trailer from Abielene than it was for just the coping from Charles Luck. No cooperation, massively miss their promised deliver dates, forced double the effort for templating because they told us the wrong size stock for the templates, did not delivered what you paid for, and refuse to fix their mistakes when they are made.  Construction estimates are normally 10% over for damage and shorts.  Charles Luck thinks we should pay for 50% that we do not receive, and lots of cracked stone in the cases.

Reviews for Stone Veneer Installation in Glen Allen

FCharles Luck
We were told materials would be ready within two weeks of placing the order.  It took about 6 weeks to receive all materials in the order.  When the initial delays occurred, we were asked to template the coping arcs for a roman shaped pool.  One side is a reverse beam and the other side is level with the decking, so the widths had to be different.  We were told that the arcs would be cut from larger stock to reduce the number of pieces per arc.  We were then asked to template the arcs which we did.  After several weeks of delays, we were told that the larger stock to which we were asked to template was no longer available, and we were asked to re-template to smaller stock pieces, about doubling the piece count for the arcs.  Some of the stone was delivered without any bullnose.  And the bullnose operations were also a fiasco.  When we were calculating the width of the pieces, especially for the reverse beam, we accounted for a full bullnose.  The stone is about 2 inches thick, so a full bullnose has a 1 inch radius on stone that is 2 inches think.  We paid for everything to have a full bull.  When we received the stone, the edging was done in pencil, and not bullnose.  We were refused consideration for the wrong finish.  We were refused consideration for more than a month's delay of materials processing. Problems continued with the Stony Point product after all the issues with the ivory travertine coping and custom arc cuts.  The orders for the stone we received were inconsistent or we were charged for materials we did not select.  Some of the cases came in very thin veneer, maybe 1/2" - 3/4".  In other cases, the veneer was twice as think, most likely not even the same stone/quarried product.  We had to purchase flats and corners.  When we measured the cases, we were also short changed on the quantities we had purchased.  Again, we were refused consideration.  As an example, we were billed for master cut corner stony point at 8 feet per case.  When I opened the cases and measured the delivered quantities, we were consistently shipped only 4 feet per case.  When this was brought to Luck stone's attention, they refused to credit us for the shorts and claimed that 4 feet out of an 8 foot case is billed out and correct and no refund due as 50% of the stone price is for mortar joints.  So they force you to pay for nothing, claiming 8 feet of corner stone per box, only giving you 4 feet, and you have to pay $700 for no stone to account for mortar joints. It was almost 50% cheaper to buy 2000 square feet of travertine decking from the Travertine mart in Florida and rent a tractor trailer from Abielene than it was for just the coping from Charles Luck. No cooperation, massively miss their promised deliver dates, forced double the effort for templating because they told us the wrong size stock for the templates, did not delivered what you paid for, and refuse to fix their mistakes when they are made.  Construction estimates are normally 10% over for damage and shorts.  Charles Luck thinks we should pay for 50% that we do not receive, and lots of cracked stone in the cases.
- Jeffrey M....