Gladys Gas Stove Repair

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11
Reviews
Business Description: Locally Owned and operated. Experienced and insured. Affordable appliance repair, appliance maintenance, and dryer duct cleaning.
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Reviews
Recent Review: We own a natural gas stove. The manufacturer scheduled this guy to come. He called us within hours of me speaking to the manufacturer so he was responsive to them. He scheduled a service call for this morning and as he walked up to the door we realized he was a serviceman we had already decided never to call again. The last time he came here  (probably ten years ago) he quoted $400+ to fix our refrigerator (which turned out to be a broken icemaker) and charged us over $100 for the call and the estimate. A neighbor and I fixed the problem for less than $25. This time he looked at our stove, walked outdoors to call a parts place (said we had bad cell reception despite the fact we have a cell tower less than 100 yards from our house) and when he came back he looked under the oven, said he couldn't read our identification label which he then apparently rubbed out and peeled off. My wife had read the numbers off less than 24 hours before so I know they were clear then. I read the numbers to him from our own e-mail to Jenn-Aire (which my wife had called out to me) and he looked at the numbers on his work order from them and said, "Hmmm, they gave me the wrong number." If he already had the number (he came with it), why was he looking under the machine to see what the number is? That is the extent of any work he did. He damaged our identity sticker and removed it, called for a part cost and gave us a price to repair of $846. I said we'd have to get back to him, paid his $130 trip fee and then got on the phone to Jenn-Aire. The parts cost to fix this stove (from Jenn-Aire) is $248. He quoted $460 (plus shipping) for the part. It was going to cost another $130 to get him here so we would be paying approximately $508 for repair, but there was another $340 in his quote for something. I personally don't believe he would ever fix it. In fact I think his business model is to charge $130 to appear and then quote an extremely high price to repair, which the customer refuses to pay. Eventually he'd run out of customers but with big companies sending him to do their repairs, the customer doesn't realize who is coming. We will never call him back to this house and after speaking to neighbors, many of our neighbors have had a similar experience. When my wife called him to complain he argued with her and eventually hung up on her but he had no intention of making things right. I reported this to the Better Business Bureau also.

Reviews in Gladys for Gas Stove Repairs

ASears Stores River Ridge Mall
When you call Sears for appliance sales (it is the same number), they will put you through to the repairs department. The guy works in the same store. He just works in a different area. When the stove was plugged in, there was something wrong. I could have managed to do the work myself, but the stove had warranty. Nobody lived in that apartment, yet I was getting the appliances connected. So, there was no rush to get it repaired. I had to reschedule a couple of times because of what I do. They were fine with it and worked it out with me each time. They were very attentive. I would use them again in the future if required.
- Angela C....
FAccurate Appliance Service
We own a natural gas stove. The manufacturer scheduled this guy to come. He called us within hours of me speaking to the manufacturer so he was responsive to them. He scheduled a service call for this morning and as he walked up to the door we realized he was a serviceman we had already decided never to call again. The last time he came here  (probably ten years ago) he quoted $400+ to fix our refrigerator (which turned out to be a broken icemaker) and charged us over $100 for the call and the estimate. A neighbor and I fixed the problem for less than $25. This time he looked at our stove, walked outdoors to call a parts place (said we had bad cell reception despite the fact we have a cell tower less than 100 yards from our house) and when he came back he looked under the oven, said he couldn't read our identification label which he then apparently rubbed out and peeled off. My wife had read the numbers off less than 24 hours before so I know they were clear then. I read the numbers to him from our own e-mail to Jenn-Aire (which my wife had called out to me) and he looked at the numbers on his work order from them and said, "Hmmm, they gave me the wrong number." If he already had the number (he came with it), why was he looking under the machine to see what the number is? That is the extent of any work he did. He damaged our identity sticker and removed it, called for a part cost and gave us a price to repair of $846. I said we'd have to get back to him, paid his $130 trip fee and then got on the phone to Jenn-Aire. The parts cost to fix this stove (from Jenn-Aire) is $248. He quoted $460 (plus shipping) for the part. It was going to cost another $130 to get him here so we would be paying approximately $508 for repair, but there was another $340 in his quote for something. I personally don't believe he would ever fix it. In fact I think his business model is to charge $130 to appear and then quote an extremely high price to repair, which the customer refuses to pay. Eventually he'd run out of customers but with big companies sending him to do their repairs, the customer doesn't realize who is coming. We will never call him back to this house and after speaking to neighbors, many of our neighbors have had a similar experience. When my wife called him to complain he argued with her and eventually hung up on her but he had no intention of making things right. I reported this to the Better Business Bureau also.
- Lori R....