My husband and I own a rental home in Blacksburg, VA. We live in Waynesboro, VA - 2.5 hours north of Blacksburg. Being a far-away owner/landlord can be very trying, but not in this case. I contacted Design Interiors via email, and Phil Grogan responded very quickly. He very kindly coordinated his visit to measure the home w/ my then-current tenants, and was able to provide me an estimate very quickly. We contacted several flooring companies, and Mr, Grogan's estimate was right in the ballpark. He mailed us samples of carpet and laminate flooring, and we chose what we thought would work best. Our work was scheduled quickly, but unfortunately, our painter wasn't done with the interior of the home yet, so we needed to reschedule (at the last minute, no less). Phil was VERY kind, and VERY understanding, and we rescheduled our installation time. When the time came to install the flooring, the key that we'd left for Mr. Grogan had mysteriously disappeared.! We had to contact our painter to come over and provide his key. This delayed the installation by several hours, but Mr. Grogan stayed in touch with me every step of the way. Mr. Grogan willingly coordinated his installation with the pest control company we hired, so that they could spray for ants AFTER the old carpeting was ripped up, but BEFORE the new flooring was laid down.The job was professionally done - the flooring looked great, and the carpeting was beautiful. I couldn't have been happier with Mr. Grogan's efforts, and with Design Interior / Flooring America's work. A+++ from a grateful customer!