In the beginning the employee and I agreed with what would happen in bath, ie the tub surround would have to be cracked, plumbing moved, etc. When he finished (to make a long story short) I was simply looking at the fixtures and where they were placed in regards to the tub, etc. I was aware that he left some debris in the tub, etc but I didn't really give it much thought. I wasn't looking for a crack in the tub and with the debris and brown smudges made with his dirty feet, I wouldn't have noticed anyway. When my husband came home, (after I had paid the worker and everything seemed fine), I told my husband he needed to clean out the tub because small bits of tile were in there and the worker had his shoes in there and the tub was all grubby and brown, etc. My husband said "there shouldn't be any tile in the tub-didn't he protect it?" and that's when the oh-oh moment came. I had both my preschoolers home that day, phone ringing, etc and I just didn't think about what the employee was doing. I had, after all, hired a "professional" company. My husband went upstairs and started to clean out the tub and sure enough we could feel little chips in the enamel but were shocked with a nice big gash, in our new custom tub that was deep enough to see the underlayment of the tub. We were way beyond the enamel being chipped. We called the company up, they said they would come look and left it at that. Next day, I was beyond mad, so upset and crying, here we were with a useless new tub, and I was told again they would come out. Third day same thing. Fourth day my husband got on the phone after being gone on a business trip and the owner said he had spoken to the employee and didn't feel like he needed to even come and look at the tub and they were not taking responsibility for it because I had signed the paper work. We told him we were stopping the check, which we did. We are now in court. This company did not care to even come and look at the damage. They were only concerned with getting paid.