Half of estimated expense of $8000 was paid upon signatures on contract. Work was to commence in May 2015. Despite repeated promises by landscape designer, no schematic of work to be performed was provided. Workers arrived and removed old plants and planted new. River rock drainage installed but without digging down so that river rock would be at same level as the lawn. Stepping stones were not properly installed so they were not level or stable. No landscaping fabric was installed prior to spending river rock. Plantings in front were choice of designer and not coordinated with me, the customer. I communicated five times with the landscape designer and agreed on three separate occasions for her to meet with me at the house to go over the non-existent design, plantings, and river rock drainage. The designer failed to keep any of the meetings. Finally, in late June, I went to Merrifield's main offices and, by luck, was able to meet with the owner. I brought pictures of the landscaping and provided her with e-mails of the numerous exchanges with the designer. The owner was mortified. She promised a follow-up contact with her lead landscape architect within 48 hours. Twenty-four hours later the landscape architect and his "chief trouble-shooter" were at our door. They advised that the previous designer/architect had been released and that we should henceforth work with the "trouble-shooter." They agreed that the plantings provided no "bones" for the landscape, that the river rock and stepping stones had been improperly installed, and that there should have been an agreed schematic of the work to be done before it was commenced. At the direction of the "trouble-shooter," all of the new plantings were removed; the river rock was removed, and the drainage area was dug down and landscaping fabric installed before the river rock was re-installed. Some days later, after diagrams and a work order were provided and agreed, new plantings were installed. Since then, the trouble-shooter has returned three times to look at the health of the plants and make replacements for plants that were not tolerating the conditions (full-sun, poor drainage, etc.) The experience with the first designer was a disaster. With the trouble-shooter, we received the professionalism and attention we thought we would get from Merrifield from the beginning. So, my evaluation is necessarily two-fold: a wholly failed grade for the initial experience and initial project; an "excellent" grade for the do-over with the trouble-shooter and her team.