Overall it went very well. Once I let Jim know that I wanted suggestions, he gave excellent guidance and opinions on everything from the counter vs island patterns to the perfect handles on the cabinets. I wouldn't have thought to use the pattern on the island that he suggested, but am eternally grateful that he assisted in choosing the complementary counter designs. Charlie is absolutely the best, most talented craftsman. A pleasure to work with, too. He finished off the opening for the microwave in a way I never would have imagined. It looks wonderful. We did have a problem with the island cutout for the range being too large. It was fixed to our satisfaction, but initially the communication wasn't stellar on how it would be resolved. Bottom line, however, is that when I pushed, they more than came through, and I would use them again. The kitchen looks incredible. Cannot tell it's not real wood. Charlie is a perfectionist, so we had to wait for new drawer fronts to be made because he wasn't happy with how the first set came out. And he was absolutely right. They show up on time - from Jim when he came for the estimate, to the workers when they executed the plan. They didn't leave until I was satisfied. They cleaned up really, really well, every day they were here. They were great with our dogs and cats. One tip that worked really well for us and them: After they left the first day, I went did a detailed inspection, and left little post it notes wherever I found a place that needed to be addressed. Seams that needed finishing, uneven edging, places with small chips. The next morning they thanked me for the multitude of post its! I was afraid I might get static. But no! One of the guys took photos of each one, sent it to the boss, then as they fixed each item, they took the post it down. At the end of that day, most of the post its were down, and the items they didn't get to were fixed over the next day or so. Post its stayed up til each was addressed. I would recommend them, I'd use them again. The price was reasonable for the amount of work done. I trust them all. The kitchen looks really great. What else can you ask for? A note on the photos: my husband did the backsplash and the flooring after Kitchen Doctors were done, and these pics don't have the finished backsplash, and most have the old messed up flooring. Focus on the counter, the island, the cabinets. Those are all the work of Kitchen Doctors.