Our bathroom remodel experience with Bull Run Kitchen and Bath was excellent, from the initial reception at the shop, to the installation, and follow up when the work was complete. Hakan and his team were highly professional, and personable as well. We felt as if they were truly committed to ensuring we the best possible service. I highly recommend them to anyone looking to do renovation work. Go ahead and check out other companies as part of the comparison shopping you have to do; I am confident that once you match everything up you will come back to Bull run to do the work. Okay, now for the details. Bull Run was the fifth place we looked at for our master bathroom remodel. We went to the design centers at two big box stores, and did online work with a small business, and went sat down in one other aside from Bull Run. All were in the same price range, but BRKB offered the most amenities, and provided by far the best overall experience. They offer a great variety of products and style choices to help you figure out what you want. We felt no pressure to choose a particular brand, there were no attempts to upsell within a certain product line, and there was no pressure to commit right away. Our questions were answered honestly and patiently. When I asked, I was immediately shown all business licenses and insurance documents. I even got a chance to speak on the phone with a previous customer. It was the middle of a business day, so the fact that he took time out for our phone call (about 15 minutes) spoke highly of the crew. Our customer service rep, Bob, visited the house twice to double check measurements. I like ?measure twice cut once.? The crew showed up six weeks after we signed the contract, just as arranged. Vladimir and his crew were very courteous and respectful. They covered everything in their work path with plastic, plus all of our master bedroom furniture, and took off their shoes anytime they had to go elsewhere in the house. They worked non-stop for at least eight hours a day, plus on two Saturdays. I don?t ever recall them stopping to eat lunch! At the end of each work day, they reviewed the work done with my wife or me and coordinated the next day?s schedule. They were very flexible in working with us when we were not available for them to work. We had one small bump when the plumbing in the wall did not match up with the new design for the shower. Following the original design plan would have worked, but it would have looked awkward. Hakan figured out the solution, then threw in the extra work at no additional cost! That is commitment to customer satisfaction. The work is complete, and we could not be happier. I waited a few weeks to submit this review to see if any "buts" or problems with the work came up that would test the post work relationship. I am happy to report that there have been none. In fact, that is part of Hakan's philosophy. He accepted the final payment only after making sure my wife was satisfied and that there was no chance for "buyer's remorse." And that doesn't even factor in the two year warranty of work! It gives me peace of mind to know how much Hakan stands by his company?s work. Overall, a great experience in all respects. I can assure anyone considering using Bull Run Kitchen and Bath for renovations that they will have no regrets.