Overall, I like the patio and paver pattern, enjoy the sitting wall and the pergola does provide relief from direct sun. The workers were very courteous and kept me apprised of their schedule and concerns. What I did not enjoy, however, was the Customer Service or overall performance of the company. I truly believe that I overpaid for the quality of the product I received. Yes, I did "sign off" on the proposed plan/cost, so, much of it is my fault, as well. Buyer beware. Although I had sought other quotes and plans, this plan seemed exactly what I wanted. What I did not appreciate was the lack of keeping me informed, what I consider part of Customer Service. I was notified that work would begin the week of July 4th. By the end of the week, the work had yet to be started. I understand that the landscaping business is weather dependent, and I'd to think that I am an understanding and flexible person. I would have been content had I been informed of schedule changes, but I wasn't. Instead, I had to call them, repeatedly, to find out when I could expect the work to begin. On one call, I was told that the owner was out of town for the weekend, and would get back to me when he returned. It turned out that the work did not begin until almost two weeks later. Finally, work started and was completed within the planned time frame. When completed, the yard was very tidy. Again, another Customer Service issue occurred. The workers told me that I would receive written instructions on how to care for the newly installed plants and paving material - nothing. I did get an instruction booklet, though, about the pergola, how to put it together and care for it. That was dropped off a few days after work was completed. As for the care of the plants, well, thankfully, there is the internet. However, in reviewing and researching the pergola online, I discovered that I had been over charged by almost $2,000! In calling the company, to work on resolving this (either a refund, or change the pergola to what I paid for), once again, Customer Service was lacking. The receptionist deferred me to the manager (owner), who was currently unavailable, but she would give him the message. It took several phone calls by me, over two weeks, before I finally was able to speak to the manager. After discussing options, I agreed that I would receive yard care/maintenance for the remainder of the year (summer, fall and winter) as well as the following spring. Unfortunately, I failed to get that in writing. ( Let me just say that I got a few handfuls of fertilizer and some (haphazard) pruning in the late summer and nothing the following spring). Later in the summer, I had a problem with the sitting wall - a few stones had come loose. A worker did come out quickly, on two different times, to "re-glue" them (though they are still loose). By this time, I was exasperated with the company and gave up on trying to get satisfaction. Yes, this definitely was a learning situation.