In the spring of 2016 we inquired about the “Miracle Method” refinishing technique and its cost for refinishing a standard small shower. At the time we were also considering replacing the existing fiberglass enclosure with a tiled one. We were given a price for the work over the phone, but I asked for a representative to come out to look at and estimate the actual job because I wanted to personally talk to someone familiar with the procedure so I could get insight on what to expect during the treatment and what the quality of the refinished shower would look like. Early in May, a representative arrived at the appointed hour and we discussed the job. Long ago in another house we had two porcelain bathtubs refinished using the “Porcelite” method. This process proved entirely satisfactory with the exception that it eventually peeled along the junction of the recessed fixed tub drain and the old porcelain surface. The finish, though less durable, itself closely simulated the original surface and did not look obviously “refinished.” The representative assured me that “Miracle Method” would produce a surface similar to “Porcelite” and would look like the original fiberglass finish. He also said that it would not result in peeling at the drain. It would, in short, “look and feel like new,” as Miracle Method's advertising literature states. He also explained to me the steps involved and the color choices available. He did caution me that that leaving water standing, or worse, soapy water, on the surface would eroded the surface, and that the new surface needed to be cleaned and maintained in a prescribed manner to maintain its look. After receiving these assurances, I contracted to have the shower refinished. The technician arrived promptly at 8 AM to do the work on May 9. I checked in with him periodically during the procedure to see how he was progressing, and to ask questions, but I avoided the area as much as possible because the smell of the products being applied was absolutely obnoxious and certainly hazardous when applied in an area with inadequate ventilation. The bathroom being refinished has no window and the ceiling exhaust couldn't clear the fumes. Even the exhaust fan he set up and vented to a distant door did little to mitigate the stench which spread to the entire house. The technician finished his work about 2 PM. At that time I examined the work visually, as it could not be touched, and noted that it looked very grainy and that its reflectivity varied considerably. I asked him about this then and there, and he said that when it cured it would even out. After the minimum prescribed curing time, I examined the finish again. I found that it still looked exactly the way it did when it had been just finished. It was grainy, dull in some places, glossy in others. To the touch it was rough in the dull areas; nothing like the feel or look of the original fiberglass finish. I left a message with Miracle Method's representative to call me in regard to the job. When he called, I stated my concerns about the appearance of the job and asked him to come out and have a look at it to see if it had been applied correctly. The material continued to smell strongly day after day and could not be abated by the ceiling fan vent. It was cold and rainy for days, and there was no practical way to vent it to the outside, causing a restriction in the use of the adjoining rooms. When the representative arrived to look at the work, I let him do so without comment. He volunteered that something must have been wrong with the spray gun and then he pointed out an area on the outer edge of the enclosure that was very glossy as an example of what the finish should look like. I also pointed out a number of small “bumps” on the floor, one “drip” where the material sagged before drying and the general inconsistency, roughness of feel and graininess of the surface. He agreed to have a technician return to buff down the first application and recoat it. He said he would call to schedule the work to be done, but when he didn't for several days, I called and left a message that either May 24 or 26 would be best. We had to go on a short trip and could not work it in earlier. I also suggested in the left message that because the first technician had only been doing this work for three months, perhaps he should assign someone more experienced to do the follow up work. Eventually, the office called and scheduled the work for May 24. When we arrived back home on May 22, the treated area still smelled of the noxious chemical treatment, and I wasn't looking forward to renewing it. However, a second technician arrived on May 24 at about 7:45 AM. Before he began, I pointed out the “bumps” on the floor of the shower and what I considered other defects of the finish and asked him to make an effort to get off some of the coating spray that had accidentally landed on the ceramic tile floor during the first treatment while he was at it. Unlike the representative or the first technician, this technician said that it was normal for the finish to be “grainy” looking, even though I pointed out the place the representative said was what it should look like. At about 8:45 he called upstairs to say he was finished and, unlike the first technician, he said that the finish would look just the same as it did at that moment as when it cured. I did not watch what he did, but he apparently rubbed the old finish down with some sort of solvent and reapplied more of the finish coat. I don't believe he “buffed” anything, as I was told to expect. In the process, although the new coating somewhat improved the appearance and feel of the first attempt, none of the problems noted by me and verified by the inspection of Miracle Method's representative after the initial procedure as not standard were completely rectified. There are still a number of small inclusions on the floor of the shower, an uneven reflective surface and grainy look and feel to parts of the finish, and the overspray on the tile floor is still there. Additionally, the second coating noticeably sagged in places where too much of it was applied, something you would never see on an original fiberglass or acrylic finish. I had to run a window fan to vent the area, but the noxious smell of the chemicals used was still very evident more than a two weeks later. Therefore, I personally consider this result as unsatisfactory. From an aesthetic point of view, except for the small chips and a hairline crack that were repaired before refinishing, the shower looks worse than before treatment. Although the finish applied must certainly be more durable, it looks as if it were spray painted from a can. It certainly does not meet the promise of looking and feeling new. From this one experience I have to conclude that either Miracle Method's claims for their product are inaccurate or that their technicians are not competent to apply it in the manner that would make them accurate. As a result, I am faced with either living with it as is, or ripping out the entire enclosure and replacing it with a new shower, something Miracle Method's literature touts its process as saving the homeowner the trouble and expense of doing. We recently had an identical shower removed and replaced with a tiled one, so we can make a comparison of the two results. Although far more expensive, the removal of the shower proved a less messy and inconvenient job than Miracle Method's attempted refinishing, and it didn't leave an obnoxious odor that promises to linger until I have the treated one removed from the premises. Additionally, I won't have to “baby” the surface of the new shower the way Miracle Method's representative instructed it must be treated to maintain it, and the tiled shower has probably added something to the resale value of the house. The “Miracle Method” added nothing but the added expense of the refinishing to the amount I will eventually have to pay if I decide to replace its unsatisfactory work. I want you to know I would not recommend “Miracle Method” to anyone. As practiced by their Frederick, MD franchise, it is not worth the inconvenience nor the expense, as the result, and no matter its alleged extension of the usefulness of the fixtures, it looks like an amateur spray paint job. Just on the basis of the toxic chemicals used, I could not recommend it to anyone who still has intact sense of smell, alone.