Recent Review: My basement showed some minor water damage around the time of the Mineral, VA earthquake and string of tropical storms that passed through the Washington, DC area at the same time. First impression: calling Triad I was forwarded to a cell phone voice mail that made no mention of the company. Not sure with that kind of professionalism, that this was someone I would want to deal with. However, the gentleman on the other side took the time to call me back based on caller ID; I left no message. I explained my problem, and an estimate was quickly set up. I was told the appointment would be at 4pm. However, the assessor, Pete did not show until about 4:40. Calling back the original number, I was told that I was supposed to have a window of between 4 and 5pm. I did not find this unreasonable, but this is NOT what I was initally told. Pete, who came out for the assessment, strongly believed that I had a crack in the wall of my foundation. We discussed and he capably answered my questions. I decided to proceed at an estimated cost of ~$1700. Pete told me that he believed the work could be done in a single evening. He called the man who would do the work to confirm. I thought this would be favorable so I would not miss work. However, when I was called to formally book the appointment, I had no such luck. I was told it would take a full day. So, I scheduled as necessary. When the gentleman came out to complete the work, after removing a large section of dry wall, it was found that there was in fact no crack in the wal, so the expected epoxy type system would not work in this case. I do not blame the company for this. It was simply the unfortunate reality of the situation. The worker discussed with me, now that we could see behind the wall what was actually happening. The bright side was I still got in a half day of work. So, another appointment with Pete would have to be scheduled to now discuss installing a sump pump system. The gentleman who was working was also one of the owners of the company, and so quoted me the new price. Within 48 hours, Pete was back at my house explaining the pump system, how it worked, and why it was necessary. He also was very accommodating in writing up the work order to the changes I thought were necessary in where the pump would be installed, and finding an appropriate drainage site, even though this would mean extra work for the installation crew. Triad was actually very quick in setting up another appointment for me for the sump pump installation, recognizing they had already caused me one inconvenience. The work itself was done cleanly, professionally, and in a reasonable amount of time. My complaints with the company are mostly communication based. in person, they were great, but over the phone with the office left a lot to be desired. I also question why more couldn't be done earlier to assess the problem so that a second appointment would not be necessary, but recognize this simply isn't done, and respect that they tried to follow up quickly to resolve the issue for me. For the record, while Pete's name is mentioned, and one might therefore assume was part of the problem, I actually found him the most personable with my concerns and questions. He was a very good face for the company. As I said, my communication issues with the company seemed to be somewhat with those I did not meet, who my calls were channeled to in making the arrangements.