Recent Review: Bottom line: good product, but service was average. I went to the showroom and Maria politely explained my options. I chose a model for a reasonable price. Installing a gas log often requires tapping into a gas line in the house, as it did in mine. In order to get an estimate for this installation, we needed to schedule an appointment with a gas plumber. Maria promised someone would call me back later that day or the next with scheduling options, but nobody called. Two days later I called the showroom and finally got a date. The gas plumber (owner of Bison Gas) showed up on time (actually early), explained what needed to be done, and said Maria would call me back soon. After a few days of hearing nothing, I called the showroom and Maria sent me an estimate. On the day of installation two employees arrived, on time, and politely set up tarps and plastic so as not to make a mess on my floor. But then they were uncertain how to tap the gas line and were approaching it differently than the owner had described to me. It took some explaining, but they figured it out. They had to cut two holes in my ceiling, each about 1'x2' in order to tap the gas line. Installation was relatively fast and they made minimal mess. My disappointment came in the end, when they covered the holes in the drywall, but then didn't spackle or patch it. I now have two ragged rectangular scars on my ceiling. I will eventually get around to patching it because I have some drywall experience, but what if I didn't? Most people would have to hire someone else to patch up the mess. The installer gave me pretty good directions on how to operate the pilot light, remote, and flow of gas. He did fail to mention one important thing: you must leave the fireplace doors open with a ventless log to prevent baking the unit. Fortunately, my father owns a similar unit and warned me. I rated Aspen Greenworks as a "B" overall, because once I patch the ceiling, all will be well.