They put up with some lousy weather and they did a really good job. John Perry came out himself and the employees were great.
- Dale V....
FAQUA PROS POOLS & SPAS INC
The actual opening of our pool went without incident; however, the following actions make me question the knowledge of these people: They instructed my wife to backwash the filter a couple times a day, which, from what I have since read, is unnecessary and significantly reduces the life of the filter sand. They forgot to remove the plug from one of the pool water returns (jets). There are only four returns in the whole pool; how did they miss one? A few days after the opening, we brought in a sample for testing. They told us we had to add 133 pounds of shock! That just seemed wrong, so we waited a couple of days and returned with another sample. Again, 133 pounds of shock. This time, however, they insisted that we had to drain and refill the pool. Since neither my wife nor I had had a pool before, we thought this was a normal occurrence and began preparing to drain it. That same day we ended up talking to our septic guy. He said that was absolutely ridiculous and referred us to Westlake Pools. We brought a sample to Westlake Pools, where they told us to add 13 bags of shock along with several other chemicals. After following the advise of the people at Westlake, our pool is now perfectly clear and blue. I have zero trust in Aqua Pros and will never use them again.