Quick Review We begin by providing our overall assessment of Wooldridge Heating ? Air ? Electrical: If you have any kind of HVAC or electrical situation needing prompt, professional, effective service, we recommend you contact Wooldridge. The company?s motto ? ?our people make the difference? ? was constantly exemplified in our every interaction with the company from the helpful office personnel to the knowledgeable company representative who came to our house the very same day we called to the proficient, professional, expert technicians who installed the new heating and cooling units. We recommend them without reservation. The Details When we were consulting Angie?s List for HVAC service we noticed that many Wooldridge customer reviews were quite detailed. We believe that working with Wooldridge invokes detailed responses because of their dedication to their customers so we follow on that tradition in telling our story of how Wooldridge came to our rescue. In September 2014 we were in the process of buying a home a little more than an hour west of Lynchburg, VA, Wooldridge?s home office. During the home inspection it became evident that the house heat pump system was not just old and very deficient but also likely to cease working at any time. Indeed, the air conditioning was not really functioning. We contracted with a local HVAC provider with the expectation that our system would be repaired or replaced before winter really set in. But October came and went with no response from the contractor. November also came and went even though we called several times. With winter showing itself in December we called yet again. While courteous the contractor could give no assurance that his company would be able to help us anytime soon. So in desperation we began looking outside our immediate area by using Angie?s list. That?s when we found Wooldridge and were persuaded by the many testimonials to contact them. Within less than 3 hours of our calling, Wooldridge?s heating and air representative, Will Sandidge, was at our house. He would not leave until almost 9 o?clock that night (in a snow storm no less) after conducting the most thorough analysis of our HVAC problems and needs. He worked tirelessly (and way beyond normal business hours) to understand our situation and make a series of recommendations ranging from replacement to more efficient equipment. Given our previous difficulty in obtaining service, the lateness of the season, the reviews on Angie?s list, and expert analysis by Will, we agreed to contract with Wooldridge that very evening. And they would install the very next week. There was another problem, though. But Wooldridge stepped up yet again. The old heat pump had been electrical and we already had enough history with it to know that it was expensive to operate. So we wanted the new system to be a gas one. We had been trying, however, as with the local furnace contractor, for several months to have gas service installed. But alas to no avail; no one locally would commit to doing the job. Will said that although he didn?t know any gas outfitters in our area he would try to help. The next morning when we talked he had a recommendation. And that person could and would come the first day of the furnace installation scheduled the next week. Wooldridge?s people do make a difference. And now it?s time to introduce Nelson Wilde and Jack Thomasson, the Wooldridge installers, two of the most knowledgeable, professional, careful, and courteous HVAC technicians you could ever hope to have in your home. They arrived, along with Will, at the time they told us to expect them on the first day of installation. Because of the distance from their shop and time required to travel it, Nelson suggested early in the day that the two of them stay overnight to minimize travel time and expedite the installation which was planned to take 3 days. We cannot say enough nice things about Nelson and Jack. They volunteered to spend 3 days away from family and friends in order to help us. Each of those three days they worked 12 hours and more a day to complete the project. And from what we could tell, this was not a routine installation. There were a number of challenges to be overcome such as an unusually small crawlspace under the house in which to work, the removal and installation of equipment through a very narrow entryway to the crawlspace, the development of a number of improvised ?transitions? which had to be produced at the Lynchburg office and brought to our house. Yet, throughout the 12+ hour days, the challenges of making large equipment fit in small spaces, and getting it all connected in the right ways, Nelson and Jack, as well as Will who often was there during the three days, never failed to take time to explain to us when we had questions, were always unfailingly courteous (I?m still not used to be called ?sir? so often), and incredibly conscientious about protecting our house and keeping it clean. As Nelson said to me at one point when I told him he didn?t need to keep putting on the protective booties over his boots when he came into the house, ?It?s just a whole lot better for everyone if we don?t make a mess in the first place.? Debris and other installation trash was always contained and out of the way including the plants that had to be removed in order to install the compressor (the gas outfitter, who was not a Wooldridge employee, had left cigarette butts all over the yard). As promised in three days we had our new furnace and air conditioner installed and it has continued to work well since then. We believe Wooldridge?s philosophy of their people making the difference was constantly exemplified in everything they did for us. We think from our experience so far they are a company you can really count on. And we are especially grateful to Will, Nelson, and Jack for their commitment to and expertise in helping us when we really needed it. Wooldridge?s people do make a difference. As a postscript we are usually skeptical of product and service reviews although we find the ones on Angie?s List more credible than most. Because people are likely to complain than note when credit is due we often will write to a company to let them when their employees perform in exceptionally professional ways. In this case we would have written to Wooldridge directly making the observations we have here. Uncharacteristically we have chosen to use a more public forum because we believe Wooldridge earned it.