Recent Review: Overall we would recommend and return to Sears Home Improvement for our next major home upgrade project. The sales process was good and thorough, although lengthy (5-6 hours). We spent a decent amount of time discussing the project and picking out our design, which was fun for us. But I think the sales process could be improved and shortened if the contracting and purchasing system were easier for the salesperson or if those administrative steps were done internally at Sears after leaving our home. The purchasing system was not user friendly and the process was time-consuming to get the contract drawn up. As a plus, we appreciated all of the samples the salesperson brought and he was well-prepared and knowledgeable to discuss the project. Our kitchen design turned out beautiful. As a next step, Sears sent out measuring technicians to measure the home for each portion of the job. The measuring technicians were very timely and knowledgeable. Sears then put in the order for all custom materials based on the measurements. The actual materials are typically ready after a few weeks, but the job started a few weeks later than usual due to Christmas and New Years holiday, which is understandable. (Our date of sale was December 4, 2015 and the first job began on January 19, 2016.) Bathtub: The bathtub project was great. We had an old tub upstairs in the hall bathroom that was old, leaking, and needed replaced. The new tub looks great and is a major improvement. The materials are high quality and the installer did an excellent job. He was timely, professional and friendly, and we are very pleased. Flooring: The plan was for Sears to demolish and remove the existing ceramic tile floor in the kitchen and replace with porcelain tile. Soon after arrival, the flooring contractor immediately identified an issue with our existing flooring. The old tile was installed on top of hardwood by the previous homeowner. The contractor had to demolish BOTH the ceramic and hardwood, which extended the demolition from days into two weeks. This is not at fault of Sears, but rather a surprise finding for all of us that hardwood was underneath. Once the old flooring was demolished, the tiling work began. This contractor however, was slow to start each day, arriving usually after 10am each day and also taking lengthy lunch/break periods (2-3 hours). We were under the impression that he was sharing a vehicle and needed to make personal driving errands as a result. The flooring job finished much later than expected due to the contractor?s poor time management and also the unplanned, lengthy demolition. However, we appreciated his attention to detail with laying the tile. He took careful attention to making sure the tile was level, patterned nicely, and equally spaced. The tile flooring looks great and is high quality. We are, however, unsatisfied with the installer's finishing work when putting back our baseboard trimming and half-bathroom toilet when the job finally finished. He was in a rush to get done at a late hour and the trimming was hung poorly/loosely and with dozens of brad nails. Our toilet was also replaced at a slant position. All in all, the tile flooring looks fantastic. The rush to put trimming and toilet back was poorly done. The Sears project manager offered to have the installer come back to make us happy with the trim and toilet, but we declined. We did not wish to have that installer back. We told Sears we'd make the trim and toilet right ourselves instead. (Just for the record that Sears tried to make this right and to our satisfaction.) Cabinet Reface and Backsplash: The same installer of our bathtub came back as the contractor for the cabinet reface and backsplash job. We were happy to see him return as he did great work with our bathtub a few weeks earlier. The cabinets look FANTASTIC. Sears refaced the old cabinet boxes and replaced the drawers and cabinet doors. The installer then put in the backsplash. It was a dramatic transition from our old kitchen and we are extremely happy with the work done. The installer was professional, timely, and had great quality in his work. Granite Countertops: The granite people came by while the cabinet guy was here. They coordinated jobs well. The granite people were here a total of 1 hour. The countertops fit perfectly and were exactly what we hoped for. The sink was also perfectly placed. Well done. Overall, we love our new kitchen. It went from brown and drab to sparkly, modern, and looks spacious. It is a HUGE improvement. The bathroom is also great. We would recommend Sears Home Improvement. Sears project management was great with communications and coordinated all jobs together very seamlessly. They do need to ensure that all contractors are timely and do a good job. The flooring guy, although the tile is great, could have done better with his time and finishing. Otherwise, we are VERY, VERY happy. Thank you, Sears.