Recent Review: Installers began the install on March 27 for what was to be a 2 day job. Day 1 was to complete the interior and day 2 the exterior. Did not get completed with interior on day 1 since they didn't arrive till after 10:30 a.m., took over 2 hours for lunch before returning and leaving at 5:00. I had only taken 1 day off from work since the interior was to be completed but since it was not, I had to take an additional day off for them to complete the interior. Day 2, I was told they would be there at 9:00 a.m., it was 2:00 p.m. before they showed...they did however work on Good Friday to complete the interior. Were to come back on Monday, 4-1, to complete the exterior. It was Wednesday before they showed finally completing the work on Friday, April 5th. On Wednesday, April 3rd, I asked about putting the shutters back. I was then informed that it would be an additional cost for them to re-install them. I had purchased the hardware needed to place the shutters back and the installers have gotten 3 sets out of the 4 re-installed. The 4th set, the installers misplaced one hardware pack and were to get another and come back by Monday, April 8th to complete. The last set of shutters are still not installed as of April 15, and I have not heard from the owner/seller with the exception of an email on April 10. On April 4th, owner/seller requested through the installers that i meet him on Friday, April 5th to obtain final payment. It was not convienent for me to meet with him on Friday so I agreed to send payment (not all) through the installer back to the owner/seller so that the installers could be paid. Owner/seller was to come out April 4th, to look over the work, then it bacame April 5th, then April 8th, then April 10th. As of today, April 15th, there has been no owner/seller show up for the final walk thru of the windows to show the areas of disappointment with the craftsmanship of the framing of the bay and garden window. The amount of debris that was left on the interior as well as the exterior was astonishing. One of the reason I picked this contractor cause of his seemingly honest work ethic and the guarantee that I would be 100% satisfied or they would make it right. It still hasn't been made right!!! On the ratings above: The price of the windows was the middle of the 4 quotes I received, they were not the highest nor the lowest. The quality of the windows would definately be an A, however the quality of the install is what I based my rating on The responsiveness is rated for number of times the final walk thru has been reset to complete and has yet to be done The punctuality.....speaks for itself as mentioned above. I emailed the owner/seller on April 15 to check on getting the last set of shutters installed, my warranty and reminaing stickers for the bay window. His reply was that they would be completed either on the 15th evening or sometime on the 16th. Today is April 22 and still no warranty, no further information on the window compliance nor are the shutters installed.