Bridgewater Pond Installation

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Business Description: Swimming pools, spas & water feature class A contractor. Residential, estate & commercial clients served. Concrete, fiberglass & vinyl liner in ground swimming pool contractor.
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Recent Review: We got their name when we first move here 12 years ago and we were looking for a landscaper that could do a pond and we saw a place called Earthtones and my husband thought they could recommend and somebody and they gave us the names of these two young men. They were just starting out and they said these are two young, energetic men that are good and they are. We have them every year. They come back and we have them doing something else, a little more landscaping and this year we have the stonewall put up and the mailbox post in. They are two young men that are so polite and so neat about their work. They just work very well with us, their costumer. You tell them what you want and they will give it to you and it does not matter how many times you change your mind. They just really nice to work with and they do really nice work.
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Recent Review: It was a wonderful experience. They are professional and they are constantly in touch with you. The get right back with you day or night if you have any questions. They answer on any of the numbers that they give. They were very good. I would recommend them to anybody.
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Recent Review: I can't begin to express how hard this company work to help us through this nightmare by squeezing us into their schedule and do the best they could to clean up someone else's mess. They were professional, realistic, prompt with all call backs, very comparable with their prices and went out of their way to come up with different options to make things a lilttle more affordable since we were basically paying for 2 pools. Mr. Ritenour worked very hard to complete our pool within 30 days so that we could meet our deadline. We will defiantly be use Uncle D's for all of our hot tub and pool maintenance in the future. This company is looking for lasting relationships with their customer's and it shows in their work and dedication to their customers.
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Business Description: The area's largest swimming pool and spa supplies, chemicals, service and sales provider. Service contracts for commercial and residential customers. We specialize in pool and spa service for vacation rental properties. APSP certified sales, service and inspections.
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Business Description: Pool and spa sales, installation, maintenance and repair
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Business Description: Heavenly Heat Infrared Saunas are made for the chemically sensitive. That means that our infrared saunas create an ideal, safe, and effective detoxification environment for anyone seeking to eliminate toxic substances from their body.
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Recent Review: The pond treatments are handled by Joe Williams.  We called him for an estimate and he explained the process and treatment options very thoroughly.  He came out and looked at the pond and then scheduled the service for early the following week.  Joe came out and administered the chemicals and explained follow-up treatment to us.  The pond cleared up drastically and the follow-up chemicals made it to appear very blue and pretty.
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Recent Review: I discovered that the water level of our in-ground pool have decreased drastically overnight.  I called customer service for the company that built our pool, but was told that it would be the next day before someone could come out.  I remembered that Vailes was another company in our area and decided to call them.  Not only was the customer service outstanding during my call, they had a technician out almost immediately.  The technician was friendly, courteous, and knowledgeable. After approximately 15 minutes he discovered was a very easy problem to fix and informed me how to prevent this issue in the future.  In the many years that we have owned our pool, we have never received such fast, courteous service.  It is reassuring to know that Vailes is there to service our pool when needed.  Thanks again.
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Recent Review: Before a month ago, I would have given this provider As across the board.  I have had them open and close our pool for a couple of years, and they are very knowledgeable and nice guys who come out to the house.  The price does seem a little inconsistent for services sometimes.  For example, they repaired a tear in the liner (took about 45 minutes) and charged us 100 dollars, which seemed fair.  The next time we had them out, we had an issue with the chlorinator which took five minutes to fix (we had the tubes attached at the wrong sides of the filter) and required no equipment of theirs and it cost us 200 dollars. What has really put me off the last couple of months has been the lack of response in the service department in requesting a quote for a pool cover.  After calling numerous times, I discovered that it was placed in the wrong pile for over a month.  Then, the quote was just never requested.  Every time I call I'm promised that it will be taken care of, and then every time I call back I'm treated like it's the first time I've called.  I decided to go with a competing business to get the cover this year. However, their service for routine pool problems is really great- they come out very quickly and always take care of the problem- as long as you don't mind footing the bill, which is sometimes steeper than seems necessary.

Reviews in Bridgewater to Install Ponds

AWilliams Brothers Tree & Lawn Service
The pond treatments are handled by Joe Williams.  We called him for an estimate and he explained the process and treatment options very thoroughly.  He came out and looked at the pond and then scheduled the service for early the following week.  Joe came out and administered the chemicals and explained follow-up treatment to us.  The pond cleared up drastically and the follow-up chemicals made it to appear very blue and pretty.
- Jennifer G....
BValley Pool & Spa
Before a month ago, I would have given this provider As across the board.  I have had them open and close our pool for a couple of years, and they are very knowledgeable and nice guys who come out to the house.  The price does seem a little inconsistent for services sometimes.  For example, they repaired a tear in the liner (took about 45 minutes) and charged us 100 dollars, which seemed fair.  The next time we had them out, we had an issue with the chlorinator which took five minutes to fix (we had the tubes attached at the wrong sides of the filter) and required no equipment of theirs and it cost us 200 dollars. What has really put me off the last couple of months has been the lack of response in the service department in requesting a quote for a pool cover.  After calling numerous times, I discovered that it was placed in the wrong pile for over a month.  Then, the quote was just never requested.  Every time I call I'm promised that it will be taken care of, and then every time I call back I'm treated like it's the first time I've called.  I decided to go with a competing business to get the cover this year. However, their service for routine pool problems is really great- they come out very quickly and always take care of the problem- as long as you don't mind footing the bill, which is sometimes steeper than seems necessary.
- Jenna H....
AValley Pool & Spa
Sometimes hard to get in touch with someone to schedule appointment, but once in everything is great! much better then the other pool place that actually put the pool in for us! would recommend!😃
- Anita D....
AVailes Custom Pools & Spas
I discovered that the water level of our in-ground pool have decreased drastically overnight.  I called customer service for the company that built our pool, but was told that it would be the next day before someone could come out.  I remembered that Vailes was another company in our area and decided to call them.  Not only was the customer service outstanding during my call, they had a technician out almost immediately.  The technician was friendly, courteous, and knowledgeable. After approximately 15 minutes he discovered was a very easy problem to fix and informed me how to prevent this issue in the future.  In the many years that we have owned our pool, we have never received such fast, courteous service.  It is reassuring to know that Vailes is there to service our pool when needed.  Thanks again.
- Melisa B....
AValley Pool & Spa
The sales people discussed the pool with us over a three year period  before we made the move and signed a contract.  Not having any knowledge of pools we needed help to decide what, if any,  pool would fit our situation.   The salesman Jimi was at our home three different times to discuss pools, accessories,   a good location etc.   Eventually we had both the will and the money so we were very comfortable and signed a contract.  We were given a date for the dig, the delivery,  and approximate completion.  All went like clockwork.  The president of the company showed up  at each important milestone.  Within 3 weeks of the dig we had a beautiful salt water pool and were instructed on how to maintain the pool.  The only headache was we had in the entire process was to contact our own  electrician.  Be sure you do that well as we had to fire the first guy..  The location we chose turned out perfect.  What a view! Valley pool will return to help us close down our pool for the winter.   They certainly don't forget you once the installation is complete.  I have dealt with this company on my SPA for the last 14 years.  They have treated me fairly that entire time and I fully expect I will be saying the same about the pool in 14 years.
- Terry H....
AValley Pool & Spa
On June 29, 2015 I called the service manager, Stan Hodge,  at Valley Pool & Spa to schedule some work on a pool pump at my home in the Shenandoah Valley.  He told me that there was a minimum charge of $99 for a service visit.  He took my credit card number and immediately hit my card for the $99 charge.  Stan said his technician would be passing nearby my home the next morning, June 30 on his way to Lexington and that he would have him by on his way. The technician did, in fact, arrive as promised.  He spent 15-20 minutes looking at my equipment setup and taking a few pictures of the pump in need of repiping.  He told me that he would discuss my situation with Stan and that they would be getting back to me.  The technician, also, took a water sample.  Twenty four days later I still had no response from Valley Pool & Spa.  On July 23 I called Stan Hodge to find out why I had not had any communication from him or his technician.  Even though he was the one who wrote up the service request, he seemed utterly befuddled about it.  He finally found the order and said the charge should not have been placed on my credit card since no work was performed.  He was the person responsible for the charge.  After refamiliarizing himself with my service problem, he was very apologetic.  He promised to call the technician and get back to me "within the hour."   It is now nine days after "the hour,"  No one from Valley Pool & Spa has contacted me in any way.  I have since reached out to Charlottesville Aquatics, the original builder of my pool, to handle issues here.  Though they have considerably further to travel, they are knowledgeable and don't make promises they don't keep. They, also, don't charge for work they don't perform. Though I have no problem buying products from the Valley Pool & Spa store in Staunton, I would never consider this cop,any for any type of service work.
- Allen P....
BVailes Custom Pools & Spas
Overall. very good.  This summer a very young employee is working for the company.  He was prompt, thorough and fairly knowledgeable.  I did have to have him return due to the equipment leaking after he had installed the pump.  There was no additional charge and all was fine after that was corrected.
- Ruth R....
FVailes Custom Pools & Spas
The guy I talked with felt coming to my house and making a bid is a waste of time because he  assumed I would simply  go with competition.  He shared his hypothesis that all people want is a cheap pool and he admittedly cannot match competitor's price because his stuff is  so superior.  He ranted on and on without letting me interject a word.  A hypothesis which cost him  my business with regard to a pool. I knew I wanted a salt water, fiberglass, in ground pool.  The other details could be worked out with a home visit.   The guy I talked to insisted I come to the store and pick out exact pool and other items I wanted and then they could give me a price. He did not bother to learn this pool is for for my wife and she currently is ill and would prefer to have a home visit for this decision.  I felt as though I was being  treated as a hostile witness in a courtroom  and not a potential customer.  His nasty attitude did not convince me of a superior product or service.   All I was asking for was  a visit to my home to look at the location and help me make decisions. When he heard I was aiming at $40,000 he went ballistic.   He then told me it would be closer to $65,000 .  Since his competition, Valley Pool and Spa,  was cordial and willing to come to my home and make a bid I will most likely go with them.  When I mentioned $40,000  they did not  yell at me.  They have provided service for my HOT Tub for the past 13 years and have been friendly and reliable the entire time.  What a shame as the Master Plumbing people from the same umbrella company provided excellent service to me and could not be nicer.
- Terry H....
AVailes Custom Pools & Spas
The entire project from planning to building to finishing was an example of first class service and skills. We received written details of every step of constructiontion including a schedule that took the project through to completion. Even though several workdays were lost due to winter storms, they completed the job right on schedule. The crew who built our pool room were talented, skilled, hardworking, and a pleasure to have in our home. It was particularly notable that the majority of the work was done by Vailes, with only the brick work contracted out. After service is excellent. Every Vailes employee is courteous, thoroughly answers questions, and is available to help with the smallest concern. It was a pleasure to work with Vailes and I highly recommmend them.
- Linda O....