On June 29, 2015 I called the service manager, Stan Hodge, at Valley Pool & Spa to schedule some work on a pool pump at my home in the Shenandoah Valley. He told me that there was a minimum charge of $99 for a service visit. He took my credit card number and immediately hit my card for the $99 charge. Stan said his technician would be passing nearby my home the next morning, June 30 on his way to Lexington and that he would have him by on his way. The technician did, in fact, arrive as promised. He spent 15-20 minutes looking at my equipment setup and taking a few pictures of the pump in need of repiping. He told me that he would discuss my situation with Stan and that they would be getting back to me. The technician, also, took a water sample. Twenty four days later I still had no response from Valley Pool & Spa. On July 23 I called Stan Hodge to find out why I had not had any communication from him or his technician. Even though he was the one who wrote up the service request, he seemed utterly befuddled about it. He finally found the order and said the charge should not have been placed on my credit card since no work was performed. He was the person responsible for the charge. After refamiliarizing himself with my service problem, he was very apologetic. He promised to call the technician and get back to me "within the hour." It is now nine days after "the hour," No one from Valley Pool & Spa has contacted me in any way. I have since reached out to Charlottesville Aquatics, the original builder of my pool, to handle issues here. Though they have considerably further to travel, they are knowledgeable and don't make promises they don't keep. They, also, don't charge for work they don't perform. Though I have no problem buying products from the Valley Pool & Spa store in Staunton, I would never consider this cop,any for any type of service work.