Where to start? How about Three floods- 1st one: One of the helpers stepped through my ceiling when the bathroom floor was up and broke a water pipe. This flooded part of the ceiling and had to be torn out. Second flood occurred when they removed the old vanity and the water shutoff valves were leaking at a pretty good rate. Water again went through the floor and created a long stain the length of my bathroom on the other side of the ceiling that had already been damaged. They did a very poor job of patching the big damage to my ceiling and simply painted over the stain on the opposite side. Third flood: New valve for the shower blew out. Floor was done by this time, the ceiling patch work (about a 3x3 square) looked horrible, so I'm actually glad this one happened. Sitting watching TV and BANG, water starts spraying between the floor and ceiling and immediately through the bad patch work already completed. I'm glad it happened because now about a third of my ceiling actually needed to be replaced as well as some living room walls. When tearing it out, he said, I think we've got it all and I had to point out to him that I still had water dripping from the window sill, so keep on going.... However, the damage was so large, they had to hire a drywall pro that actually knew what he was doing and did all the repairs. Thankfully, this looks good now for the most part. My biggest problem overall with MJL is the lack of quality workmanship or caring about our concerns. Things like Painting without prepping walls by filling in holes, or sanding patchwork, poor grouting work, missed large areas of grouting, having to constantly point out poor workmanship and asking for it to be fixed, or pointing out things they completely missed. We never saw a real design prior to the work starting (although we paid for one), we chose high quality products from his high quality vendors, only to get low quality workmanship. Mike left his laborers (that's what I'll call them as they lacked basic skills), to do most of the grouting, most of the painting, and anything else that didn't require skills. Both these young guys were very nice, very professional and worked hard, but just lacked the skill set. Scratches made on a brand new furniture piece vanity, scratches on the brand new shower door stainless crossbar, failure to prep, paint, and reinstall baseboard behind the vanity before they hooked it all back up, i can go on and on, but this was an overall painful experience coupled with a poor attitude when asked to fix their own mistakes. Communication got worse as the job lingered on, and Mike doesn't seem to respond to women, so I had to constantly get involved to make things known after my wife just seemed to keep failing to get a reasonable response. To top it all off, we finally came to the end with a problem I missed because I never turned it on. Our new "whisper" exhaust fan is loud and clunky. When asked to come check it out, he claimed he couldn't find anything wrong with it and couldn't figure out why it was so loud, and when I gave them the option to replace it or send me the receipt so I can return it myself, they just sent me the receipt. NO Pride in craftsmanship, poor workmanship, bad communication, and little concern for responding to our concerns. I chose MJL based on the reviews here and from other sites. I heard he recently lost a business partner, I'm going to assume that guy was the one doing most of the work in the past or had all the skills. I now know I can't trust reviews. I paid top dollar, over 40K for this bathroom. It looks good until you look closer. I will have to re-grout several areas in the shower, re-install an exhaust fan, and reinstall one of the vanity water supplies because it's opposite of the other sink. One sink you go left for hot, the other right. Pointed it out, nothing done, some excuse that it should be like that, um, No mike, it shouldn't..I strongly suggest you go elsewhere if your looking for quality. Licensed, Bonded is good, but if something goes wrong now, despite their "guarantee" I know I'll likely be ignored and end up in a legal route. You've been warned.