We were replacing a gas furnace and a central air conditioner with a heat pump system and asked for bids from three companies. The quotes we received were all within a few hundred dollars of each other. However, the James River representative had shown us that, due to manufacturer rebates, they would be installing significantly more efficient equipment that we could get elsewhere. The sales representative from James River, Frank Mergler, was exceptionally well-informed about the available technology, the principles of home heating and cooling, and the current status of various rebates, government incentives and tax credits. In fact, he told us about some credits and rebates which were never even mentioned by the other companies. In addition, he had the installation crew perform some minor "tweaks" to our system to ensure that we would get the best possible results from our new equipment. We were also very favorably impressed by the installer, Scott, and a plumber, Chris (who was there to give us an estimate on some other work.) Both of them were very efficient, hard-working, knowledgeable, able to clearly answer any of our questions, and considerate of the cleanliness of our home. Overall, we had an "A+" experience with James River Air.