UPDATE: Add to their incompetence that I have now discovered a leak into my kitchen ceiling from somewhere underneath the shower plumbing. I'm sure they were hoping to skate by until after their warranty expired before I found it. Guess we may have to go to court. Because I sure don't want them in my house again!!! I want people who know what the heck they are doing, without my standing over them. BTW, the "lack of communication" they cite was one way. I have always been exceedingly clear in all my communications. Their workers always laughed at their managers, saying "they have all these communication devices, and yet nobody talks to each other". None of my other contractors has ever misunderstood any of my needs or wants. This company only wants to hear big money ringing in the cash register. If they don't hear it, they don't hear you. I will agree with the other reviewers that they are expensive. However, I do not agree that they are worth what they charge. You can get the same level of quality from any handyman you hire. I have done a lot of remodeling in my life. This is the 9th major bath remodel (the first in Charlottesville) and if I had started my "remodeling career" using this firm I would NEVER have done another. This company took almost three months to do a job that should have taken only 3 weeks. Before they started they raved about what a fabulous "bath guy" they had. He turned out to be nothing more than a handyman level guy who kept trying to talk me into doing things that would be the easiest for him, but would have made my upscale planned bath look like 1960s country. He thought he was terrific because they told him he was I guess. And, after we insisted that he be taken off the job, the next person on the job had to continually work around his mistakes, including tearing down the tile "wonderful bath guy" had put up, and rebuilding the wall due to the system they insist on using. Their plumber put iron pipe in my walls, which is not in compliance with code for domestic water pipe. They improperly installed a heated floor. They installed baseboards that are separating from the drywall. There is a ¾ inch gap in the doors of my bath cabinets. They chipped the corner of my mirror while installing it. I did the painting, and they constantly chipped and gouged and damaged it so I had to retouch it a huge number of times, not to mention the times they had to move things because they measured wrong, damaging the paint again. I have had two kitchens and 7 baths done in Northern Virginia, painted all of them before cabinets and counters were put in, and NEVER had to touch up afterwards on any of them. That's the difference in professionalism I'm talking about. I depended on the good Angie?s list reviews here when I hired them but after I signed the contract, I kept hearing of other?s horror stories about this company. Now that I'm sharing mine, I keep hearing more and more of them. I spoke with a contractor today who said he had ?cleaned up? work after several of their jobs. My regular plumber removed some of the iron pipe (which is illegal for water) from the walls that Integrity installed. Integrity kept denying there was a problem until I proved the iron pipe was there. They refuse to take responsibility for their mistakes until you prove you have the evidence that refutes their denials. I will have to have wall removed to have the rest of the pipe replaced. I need to mention the fact that their "contract" contained allowances that were very much ?off the mark?. Such as a $249 allowance for bath fixtures. Actual cost $2100. I had told them from the start that this was to be an upscale master bath, and I always used European fixtures. When I looked at the contract I knew they were off by a large margin, so I wasn't surprised when the higher cost came in. If you still think you want to use them after this review, I suggest you understand that they will "underbid" your contract and leave a lot of stuff out so that they can get you later with "contract change orders". Example of one of my "change orders" $471 for two loops of wire on a tile seat in the shower. For the record, if it had been done right, it would have been 4 loops. Another example of sloppy work. I'm sure they will say I was a difficult customer. I'm sure to them I was, as I am experienced with contracts and dealing with contractors. I know to take copious daily notes, daily photos, keeping every email, and video recordings so they couldn't lie, or take advantage of me. I expected that a company that charges for good quality work would provide good quality work without my constant supervision and oversight. I made them do over their mistakes and fix things until it was as close to right as I could make them do, without making myself crazy. Did I end up with an acceptable bath? Yes Was it because they were good? No. It was because I was constantly making them correct almost everything that they screwed up, and I selected and purchased most of the materials myself. I'm a tough cookie, and I can deal with people like this but I hate paying top dollar to do it. I don't mind spending the money. I just want to get what I am paying for. I urge you to click on my other Angie?s List reviews. You will see that I have been completely happy with ALL the other contractors that I have used since I have been here. They also seemed to have liked working with me. And, I have referred several of them to neighbors and friends. I will not recommend this company to anyone.