I would most definitely recommend this business. Our dishwasher broke a while ago and we thought it was the pump that had went out, but soon realized we didn't have the knowledge to replace it ourselves. This is the first time we've needed to hire for appliance repair so we picked a business that had good reviews here. Made an appointment to have it looked at and the individual who ended up coming was the business owner himself. He was very professional and agreed that it was the water pump that needed to be replaced. He ordered a replacement right then and there, and we paid the approx $375 up front that included diagnostics, $100 pump, labor for the installation, tax, etc. It was a little pricey, but he promised that the pump would arrive very quickly directly to our address, which it did. We called as soon as it arrived which took about 2-3 days. They made the appointment for the very next day to do the replacement. There was apparently an issue with the individual who was scheduled where they didn't have our appointment on their schedule, so we ended up needing to reschedule. The owner was the one who ended up coming again for the rescheduled time. He was prompt and installed quickly. However, when we tried the pump later that day it made a horrible grinding sound. We contacted them and they said that the owner would come out again to check the pump as soon as possible. Made an appointment a few days later and he thought that the pump that was shipped to him was defective, as he'd never heard one make that sound before that was brand new. He ordered another new one which arrived in 2 business days even though he said it might take longer (good surprise!). It ended up arriving on the day before Thanksgiving, so we didn't expect them to come to install during the holidays. That's fine! Everyone should be at home with their families :) Called that saturday and told them the pump was in and they made an appointment for the install of the replacement the very next day. Again, very good availability. The new replacement pump was installed, but he realized that the metal clamp that came with the pump was of poor quality and was causing the pump to leak. He drove to a nearby hardware store to buy a better clamp. Came back, installed the new pump, and it worked perfectly!! He stayed for a bit to make sure it didn't sound as horrible as before and it sounded fine. Everything seemed to be working great. We're a young couple who just bought this house a little over a year ago. Almost $400 is a lot of money when you can sometimes buy a new dishwasher (although of lesser quality) for around that amount. We were very afraid that with this whole defective pump ordeal would cost us even more, but Way Cool didn't charge us anything extra. They were EXTREMELY professional and apologetic of the circumstances. We appreciate them working with us so so much. Thank you so much for helping us out and I hope this review helps some people! P.S. - included a cute picture of our cat, Peter, watching over him while he finished the replacement pump installation tonight!