Everything went as I expected. I should have called in late summer before they became busy winterizing swimming pools.
- Kerry L....
ALESLIE'S SWIMMING POOL SUPPLIES
I ordered paint from them. What stood out was their ability to find the paint I wanted quickly and within the time line. The turnaround time as was quick and I can return anything that was not used.
- Stone B....
APrecision Pools & Spas
We had a blizzard yesterday, and they are still working today. They are a great company. They are still doing the work on the job. Doug is the contact name that I have been working with. Doug met with all of our family. He returned my phone calls promptly.
- Shele U....
He was very flakey. Things went on for months and months. They wouldn't show up when they said the would show up. I had to have a lot of their work, on the pool, redone. The work, for the most part, was substandard.
- David W....
AUtah Vinyl Pools
They are wonderful. I bought this house 7 years ago and had a vinyl swimming pool. I met the owner of Utah Vinyl Pools at the following spring home show. He gave me his card and we got talking. He said that he knew what I was talking about when I talked about the liner in my pool. I kept his card with me on the file and when I had a problem with the liner, I called him. He said that he would come out and take a look. He came out and took a look. He said that it was going to be after work because the day was already packed and he came out that night. He came out and fixed the pool. I had a hole in the vinyl. He was great. I had another problem with the liner last year. He said that he was backed up and asked him to give him a little bit of time for him to come out. He said that he would do it as long as I put him on the calendar sometime. He came out and fixed the pool and made a suggestion on some type of caulking to use around the pool. He told me that the liner wasn't't going to last for a long time and that it was almost at the end of its life. This year we had a real wet spring in Utah and I wasn't't able to open the pool until halfway through June. When I pulled the tarpaul, most of the liner had come away from the sides. It was all scratched out. I called Jim and he said that he would come out. He came right out and said that I need a new liner. He got some sample out from his truck and then I went and bought the number of liners that he needed. He cut the customer number that was printed on the back of the liner. I picked up the liner and called him. He said that he would try and get them in for me as soon as possible. I said that it was fine as I was going to have the house guests and I wanted to get the swimming pool ready for them. He said that it was going to be tight, but he would try and do it. He did it for me. The liner is beautiful and it was installed perfectly. He's just a great guy to do business with. I would highly recommend him to anyone who has a vinyl pool. He's got a great crew. He supervises everything and checks each job. He comes out on the job site if there's a problem. He'll come out at 6'O clock in the morning and check. He's the best. I would not hesitate to use him again in the future. He's awesome.
- Layne J....
DJake's Pool Service & Repair Llc
Nearly impossible to get them on the phone. Will not return calls. Horrible service! The one thing they did get partially done (the replacement of the lights), I was told that they had checked for weeks, and they would not work/fit (LED lights). One 10 minute call by me to the manufacturer, found that there was a simple adapter ring that was needed. I had another company complete the job. I still have a bent up trim ring on the light (that definitely shows), from this company's (Jake's) job. Frankly, I would not trust them to even service my pool!!
- David W....
The install did go well. While the liner itself looks great, the installation itself was poor. Areas that had previously been covered with liner were now bare. Worst of all, the pool leaks a ton of water. When I talked to them about the problem, I was told to keep putting water in pool to keep the level up. When I said that winter was coming and I was afraid of what would happen to the pool cover if the pool water level keeps dropping, I was told to make sure to keep it filled during the winter. I said it was impractical to try to keep a pool topped off during winter because of ice and snow covering the yard. Bottom line--the water level dropped, the pool cover ripped and has to be replaced. I should add that when their pool installer built the pool, he screwed up the staining of the concrete deck around the pool. Then he tried to fix the problem and ended up staining the inside of the pool itself. Seven years later, the concrete deck started to disintegrate and had to be covered with a composite deck. In the second year, the pool's skimmer cracked and has had to be repaired at least twice. Worst of all, the pool leaked water almost from the start and I have spent hundreds of dollars with Sunplay and other companies to try to detect the leak. Discussions with their staff have been unhelpful except they are always willing to come out and spend more of my money. All in all, I would not deal with them again for anything.
- Grafton H....
CPrecision Pools & Spas
They responded to my call quickly and on time. However after that, everything went downhill. I have the sense that swimming pools are their thing and that hot tubs are not something they deal with often The technician was courteous and took my calls. The problem was in how long it took for him to get back to me. I had contacted him the week before, he had come out to see what the problem was, then I didn't get a call back or an update from anyone until I called back to inquire. I was concerned about the technician's experience when he didn't get the information from my hot tub manual on parts. When I finally received a call back about the part that needed to be installed and the price, I was concerned and asked him to tell me exactly what part had malfunctioned. Within 30 minutes I had looked up the part number in my manual, goggled the number and found the site where the warranty parts specific for my hot tub was and the cost. Because of the difference in price and my uncertainty that they were getting the right part, I called the technician back to request that he double check that they were getting the right part and gave him the part number. I also asked him to let me know if I should have him come out to drain the hot tub (which was now a cold tub) to prevent the pipes from freezing as the weather was dropping to 20 degrees over the weekend on 2 consecutive nights. I did not hear from him that day and was leaving the next day at noon. I finally called them back the next morning and let them know that I would have my electrician do the repair and I would order the part directly. My husband came up with a strategy to keep the pipes from freezing and we left on our trip. When I hire a professional, I don't expect to have to chase them for information or service. Thus, I have decided that I would not use them for the on-going service on the hot tub or the swimming pool in the summer. I need someone I can depend on without constant follow up.
- Janet B....
AFIBERGLASS POOL RESURFACING
They were prompt with their bid, estimating, pre-construction preparation, construction and clean-up. From beginning to end they did a terrific job. The product is more expensive than plaster pools but the product is worth it. Before commiting to the project we interviewed numerous prior customers including apartment owners that continue to use the company year after year to rebuild all of their pools. We expect our new pool to last much longer than a plaster pool and the work that was done suggests that we will get what we are expecting.
- John S....
FDeep Blue Pools and Spas
We contacted Deep Blue last spring ( May 22) because the furnace on our in ground pool wasn't working. The owner came right out. After discussion, we agreed to have them install a new furnace and a new filter and put in a saline water system. He said they could do it before Memorial Day for an extra $400. (busy season) or he could just do it all the next week for the agreed upon amount. We gave them a 50% payment and opted to wait a week. Unfortunately, they didn't come and didn't come. We made many telephone calls (even driving out to the office once) and were always reassured that the word would be passed on to the owner Anthony and they would be out shortly. When they came the furnace, filter system and saline system looked like it was working so we (mistakenly) paid them the balance due that day. However, as we began to work with the pool, the filter system didn't operate properly. They came, replaced all the filters and later charged us $495 for new filters. Really? On a 3 week old piece of equipment? In the meantime, we discovered leaks in the old metal pipes. They dug a section up and replaced it, disappearing afterwards. They never returned to replace the sod. Then, the furnace wasn't working. They finally came out and charged us another $79.00 to make adjustments on a new furnace. Really? All this is occuring only as we call and call and call. The entire process was finally completed August 14 (12 weeks) during which time they would tell us--over and over--"someone will be there tomorrow" or "I'll tell Anthony and he'll let you know when." When we finally had everything up and going we received the bill for the replacement of the piping. It was a single amount (we never were given an estimate for that part of the job). We asked for a breakdown of labor (time spent) and materials. Once again, "I'll have Anthony call you." For the umpteenth time, we heard nothing. Frankly, we are so tired of dealing with these people that I wrote a check...and now this review. The pool is working beautifully, but the frustration was untenable. We will never deal with this company again.
Business Description: Pool Cover Specialists has defined state-of-the-art technology in the swimming pool cover industry for over 20 years. When you need your automatic swimming pool cover repaired you want it fixed by a trained professional who understands automatic pool cover technology. Not all pool covers are the same, and knowing the different makes and models is our business. We are the largest automatic swimming pool cover manufacturer in the world and one of the largest automatic swimming pool cover repair centers. We know covers! We service all makes and models of pool covers.
Business Description: Deep Blue Pools is a Salt Lake City swimming pool contractor company that has built and serviced all types of pools and hot tubs for more than 15 years now. We consider ourselves experts in the field of gunite and plaster swimming pool installation in Utah. As one of the leading Utah swimming pool installers, we have the skills, resources, and experience to help you out with any of your swimming pool or hot tub needs. In addition, you can rest assured we are fully insured and licensed installers.
Business Description: Triton Pool Care was founded on the beliefs that owning a pool or spa should be fun, and hiring a service company should be hassle-free. We offer expert pool and spa repair for all systems and components. We never charge a trip fee and we offer free estimates on all jobs big and small.
At Triton you can always expect a fully-qualified and knowledgeable technician who will communicate with you through the entire repair process. We will always let you know who is coming and when you can expect them. Our electronic invoicing and online bill pay option make managing your account easy, secure, and convenient.
Our customer satisfaction rating is 100%, we guarantee you will love our service and our prices. Pools and spas are our passion, so let us assist you with your next repair, upgrade, or service!
Business Description: At R & M Pools and Spas we are proud of the company we have built and the product we deliver to every client.
We are a Pro Edge installer for Jandy pool products insuring the longest warranties in the pool industry. We install the best of everything in all our swimming pools without going out and getting all the franchise expenses to install certain products that are known to be over hyped throughout the industry. We run a tight ship with very little over head: no jacked up trucks, fancy 20k dollar websites, no debt. We build fast and efficiently by utilizing the things I learned working for two of the world’s largest pool companies.
Our pools are all built to meet or exceed industry standards. We offer a Structural Lifetime Warranty on all pool shells that can be transferred to the next homeowners if you ever decide to move. We install the Infinity 4000 pool cover for all clients no matter if they are high end or just a basic pool build. This is the top of the line with a 7 year warranty on the cover.
We consider each of our projects to be high end as no swimming pool we build is built without quality products and the highest grade craftsmanship.
We also build custom Fire pits, Fireplaces, Slides, and Caves.
We hope to earn your business and look forward to working with you on you Pool, Spa, Fire pit, Fireplace, Slide, and Cave project.
Services all fo Utah.
Recent Review: We had a blizzard yesterday, and they are still working today. They are a great company. They are still doing the work on the job. Doug is the contact name that I have been working with. Doug met with all of our family. He returned my phone calls promptly.
Business Description: Welcome to Deep Blue Pools and Spas, one of the leading swimming pool companies in Utah. In addition to custom Utah swimming pool installation, Deep Blue Pools and Spas specializes in a variety of other hot tub and swimming pool services. We have been servicing swimming pools and hot tubs in Utah for over 15 years now. Some of the other services we offer in addition to Utah swimming pool installation include hot tub installation, spa repair and maintenance, swimming pool cleaning and maintenance, and much more. Our installations can vary from in ground custom swimming pools and hot tubs to above ground. We service just about any make and model of existing swimming pools and hot tubs as well.