Exceptional responsiveness, communication, and service! Over a weekend (of course!) we lost all water pressure to the house, and had to move to a hotel in order to be ready for work on Monday morning. I called Plumbing Plus first thing Monday morning; the receptionist informed me that the company had multiple large and emergent jobs scheduled for the week. She made it clear that she understood the urgency of my request, but also expressed concern about whether the crew would be able to work my job in with everything they already had scheduled, which was also urgent. I understood, of course, but based on a small job Plumbing Plus had preformed for me in the past and on the high Angie's List ratings, I informed her that I was willing to wait for the Plumbing Plus team. Later that same day, I received a call back stating that they could come over the next day (Tuesday) to evaluate the problem and provide an estimate. They showed up on Tuesday (early!) with great communication. They spent a lot of time thoroughly evaluating the problem and developing multiple options for repair. The problem was potentially extremely complex, involving digging up a large portion of our back yard to access the well connection and trace the water line into the house; there was a possibility that the job would include digging under a fragile stream, going through our foundation wall, and digging up our basement to access the piping to the well pump room inside the house. Throughout the entire evaluation process, Plumbing Plus was communicative with me and transparent in their thinking and their concerns about the potential complexity of the job. Also, Plumbing Plus offered several options for me to cut costs (like suggesting that I could dig part of the yard up myself in order to cut labor costs on their end). In the end, I chose to have Plumbing Plus do the entire job, for multiple reasons, but I truly appreciated their willingness to make suggestions for portions of the job that I could perform myself in order to cut labor costs, if I wanted to. The original estimate for work was in the $10,000 range, with the potential for it to be up to about $12,000 depending on the amount of inside basement work required. However, the final job came in at $6,300. Plumbing Plus was communicative with me throughout the entire job -- including taking a phone call from me after hours simply to explain the work that they had done during the day while I was at work myself. Ultimately, the Plumbing Plus team found that the problem was isolated to just the connection between the well pump and the water line to my house. They were able to confidently assess the quality of the water line running into the house and advise me that there was no need to replace the entire pipe. I appreciated their willingness to both (1) advise me on the wisest and most efficient way to conduct the diagnostic evaluation and the final job without risking having to dig up the line again in 2-3 years because only a portion of a problematic line was fixed (which is something I was worried about), and (2) narrow the scope of work to a much smaller job than originally estimated, based on a confident evaluation and assessment of the entire inside and outside plumbing structure. In summary, the Plumbing Plus team did a fantastic job on a very complex project: their communication, transparency, attention to detail, and dedication to quality work was exceptional. I recommend Plumbing Plus, without reservation, for any small or large job.