When we arranged for Cleaning Authority to clean our home, they offered a great rate. We explained that we had moved out and that some pretty simple cleaning tasks needed to be done. We asked for general cleaning services: Vaccuming/mopping, wiping down appliances and cupboards, and wiping down walls and baseboards since we were going to paint. We were quoted 1 person at $25/hour coming for the afternoon, and were quoted between $125 and $225. Keep in mind that it's only a 2200 sq. ft house. This was all going straight through Scott (the owner). I arrived at my house that evening around 6:15 to paint. While the cleaners did a very good job on the blinds, inside of the fridge (which had already been cleaned, and is a fairly new fridge), and on the bathrooms, none of the walls had been wiped, the baseboards were as dirty as ever, and the floors were only passably clean. They had been wiped (tile and wood) or vacuumed, but contaminants were evident upon close inspection. Oh and they skipped entire rooms. I had to vacuum the entire storage area. And they had actually made the windows worse when cleaning the blinds. They told us that they would not clean windows (because that's super hard?) but at least they could not get them dirty and/or clean up after themselves. I figured hey, they charge a decent rate and it's obvious that they didn't stay long, I probably got an okay deal. If this were the whole story, I'd probably give them a 2 or 3 star review for a decent service at a reasonable price. But this is where it gets good. We get a bill for $300. I contacted Scott again and asked why the price was so high. They claim that they sent 2 people for 6 hours. I don't think that's even reasonably possible and when I asked what hours they claim to have been there, I did not get any response back. I feel that the owner of a business should really be responsive, but I haven't heard from him at all since I contacted him. And of course, they won't go back on that claim, and while they don't have proof they were there and actually working, I don't have solid evidence against it either. So I'm forced to pay $300 for a cleaning job I could have done by myself in 1-2 hours, max. My only course of action is to give them a 1 star review and hope that I can warn any of you reading this against working with them. Ever. They will lie to get your business and charge your card whatever they can.