Nothing but good things to say about Bath & Tile. I was several months pregnant when Kurt first quoted me on the bathroom remodel. They made remodeling as stress-free as it can get. I happen to appreciate that particularly because our first contractors were a nightmare. We were looking to remodel all of the full bathrooms in our recently-purchased house. Kurt's quote was neither the cheapest nor the most expensive quote. We ended up deciding between him and another contractor that a friend had recommended, ultimately decided to go with the other contractor who was cheaper, and almost immediately regretted that decision. Long story short, we fired the original bathroom contractors, who had completed two of the upstairs bathrooms, and we had Bath & Tile do the master bathroom. (I wish we had gone with them for all of the bathrooms, but too late for that now.) These guys are professionals. They've been doing it for a long time successfully, and it shows. They are always accessible, on top of things, organized, and take any setbacks or changes to be made in a professional manner. Kurt did the quotes (which are itemized, so you know what costs what from the beginning - great way to do business) and was always available for questions. Carl, Kurt's brother, was the project manager and did a great job - he was really knowledgeable, always accessible and thoughtful in his work. When you told him what you wanted, he did his best to make sure it happened (and it did) within the price point you were comfortable with. When you weren't sure about what exactly you wanted, he gave you his input and then let you make the decision. He spent considerable time with us figuriing out the exact placement of all the showerheads, and made sure fixtures/cabinets, etc, would be symmetrical; he likes things to be symmetrical (and so do we!). Shirley, the designer that Bath & Tile provides at no charge, was our main point person - she was always accessible and gave great input while respecting your own tastes - i.e., she didn't try to push her own aesthetic views on you, and yet always gave her honest feedback on your vision, so that working with her was stress-free. She really helped pull our bathroom together into a cohesive look. Kurt, while he did not oversee our job, still remained accessible and weighed in on some issues. Because Kurt, Carl and Shirley all have their act together, as do their subcontractors, the process goes smoothly and pretty quickly. They know what they are doing and minimize the stress on you. They also have great personalities and are easy to get along with. And of course, the finished bathroom looks great - the quality of their work is wonderful; tiles, cabinets, shower, tub, floors, sinks, etc. Shirley designed our cabinets and they look wonderful. We are extremely happy with the master and get compliments on it all the time. A few things I truly think make them stand out, other than the quality of their work: if something goes wrong, which is going to happen in any remodel project, they address the issue immediately without trying to assign blame on the homeowner. For example, their glass guy, when putting up the metal bar that holds the glass in place at the top, had a rod that was too short and tried to compensate for it by using globs of silicone to keep it in place. When I emailed both Kurt and Carl, both of them responded almost immediately - basically they took a look, said, yeap that isn't right, and we'll get it fixed. No quibbling about whether or not it looked right or didn't, or how it was or wasn't their fault or whose fault it was (which is something our previous contractors would do all the time); they just said, that doesn't look right, we'll get it fixed, and they did. That is the mark of a professional - you don't take it personally, you look at the work and say, if it's not right, we'll make it right. They take pride in doing a good job and it shows - they have great relationships with their subcontractors. They also have a good eye for detail and are used to doing high-end work - Shirley and Fernando, the tile guy, spent time sorting out our tumbled marble tiles to make sure we had a bit of white in each tile as we'd asked for, and also threw out some tiles that were not in good shape, to make sure that the shower had the best look possible. Shirley would call or text pictures throughout the day and if she thought there was something that might look "off" from the way we wanted it, she would ask. Their communication is phenomenal; you tell them how you want something (for example, we wanted Redguard on the hardibacker); they tell their guys; the Redguard is on as you requested. Nothing is lost in communication. They also go the extra mile in establishing a good relationship--the day Carl and Fernando were to come to put the finishing touches on the bathroom, as timing would have it, that was the day the baby was born. Since we were going to the hospital, I emailed Kurt, Carl and Shirley to let them know and have them come another day. They waited at least a month before contacting me to see if I was ready to finish up the bathroom, knowing how hectic things were with a newborn. That was incredibly thoughtful of them. When our cleaning ladies messed up some of the tumble marble in our bathroom by using an acidic cleaner, Kurt knew how upset I was and came over as soon as he was able to take a look. He sent his granite guy Melchor to try and get rid of the damage (it was taken care of and now looks as it did before), and didn't even charge anything. In summary, you can trust that Bath & Tile will do a great, professional job, that they will be considerate and thoughtful, that they don't just "do your bathroom" but they take pride in their work and want it to look its best. Your money will be well spent on them.