This is the letter I wrote to Limitless Landscapes which spells it out well. Also, he told me to correct the installation with the weed blocker it would be $2500 more. Austin and Cody, I have researched extensively everything about artificial grass. I have called installers, manufacturers, and some experts of artificial grass. When you were here we tried to give you our research so you could see what we were basing our concerns from. You would not even look at what we had. If you had, you would have been able to explain why we are having this extensive weed problem. A problem that you said could not happen. If you remember, Austin, my contractor, Rusty Bolf, was with us and you told him the same thing. We have only had the grass for 7 weeks and have a large amount of weeds throughout the turf, not just on the sides. You have been out 4 times to try and fix the installation and yet you have called us ridiculous. Austin told me he had never seen this type of problem before. And yet, when both of you were here, Austin said that you never say weeds won't come up to a customer. You are offering to spray for weeds every 30 days for the next 3 years. This is chemicals which you advertise, and you have told us as one of the selling features, that we will never need to use pesticides or fertilizers. Your customer service skills were limited when you were here. You are more concerned with getting final payment than actually fixing the obvious problem from the installation, even though it is heavily documented that if weeds come up through the turf, then there is a problem with the installation. Austin himself said he would dig deeper in our backyard than he did in the front. Also, all of the turf manufacturers state a weed barrier should be placed, either under the granite or on top of the granite mix. And it needs to be excavated below the weed root line. When you were there you said your turf does not need a weed barrier so I contacted your supplier, Global Turf. I spoke with their representative and they provided me with documentation on how their turf should be installed. They do require a 10 year weed barrier under the turf and above the granite. They also require 4 inches of digging - 2 inches of granite and 2 inches of drain rock. Here's the big problem - Global Turf will not replace the artificial grass if the installation was not done properly. So right now, I have an improperly installed artificial grass, and therefore my turf warranty is invalid. I have contacted 2 attorneys who have advised me to put the remaining money in a separate account, and I have done that. They also counseled that I should use the money in the account to fix the problem. I have the option of paying you to fix the installation or have a professional fix the installation. After the lies and accusations, not to mention the unprofessionalism of both of you, and evidently of your crew, and also the constant problem of getting you out here each time, I can't see allowing you to ever do anything for me again. Instead of owning up to the problem with the installation, you chose to say to my family and to me, that we were just emotional because my husband passed away. How professional was that? How pertinent to the problem was that? This was supposed to be a 2 day job. On May 7th you sent an invoice saying you would start on May 19th at the latest. On May 12th Austin called and said they couldn't start until May 26th. On May 26th and on the 27th you just didn't show up and didn't answer your phone. On May 31st you started the job and it wasn't completed until June 6th, 7 days later. The reasons you gave us was 1) you had to reorder the grass because it accidentally didn't get ordered, 2) then you said the grass company sent the wrong grass, and 3) then the truck wrecked and ruined the grass. The bottom line is I paid on May 19th and the grass wasn't put down for 3 weeks. At this point I am hiring a professional artificial grass installer to fix the installation to specifications of Global Turf. I will provide you with the estimate. If it goes over what I have in the account, I will send you a bill. I have never in my life sued anyone, but if anyone deserves it, it is you. You lied to me regarding the product, the installation, etc . and then made my family and me feel we were in the wrong and you obviously cut corners. I was rooting for you because I am a huge believer in buying locally and supporting businesses in the chamber of commerce. You do not belong in the chamber. I am so disappointed that we have someone in our wonderful community that would rather rip someone off than provide a good product with good, honest service.