We are now 4 weeks into the build, and so far so good. SW is building us a 28,000 gallon pool that is 42 x 19 and a 720 gallon spa. In addition, we are having over 1,000 sf of extensive deck work, a large structure and steps. This is a very large project that was scheduled for 12 weeks. Photos of our build in process are on SW Facebook (matson). Our designer was Moses C. and in reality, he is the reason we chose SW to begin with. We may have been his most challenging customer, as we started from scratch 3 times when we just couldn't seem to get the exact plan. Sometimes you don't know what you want until you see it in 3D. He worked with us, LISTENED, and designed tirelessly until we got something we were completely happy with. We dealt with 2 other large pool builders in the process (won't give names), and the designs shown to us were good, but just didn't have the custom look. It was pretty obvious they were more interested in providing a cookie cutter design that their crew could build quickly. We signed the contract Thanksgiving week, and the dig started at the end of January. I must admit that the process of permitting and waiting on engineers due to the complexity of the build required patience, but we were more interested in getting it right than getting it done. I have no idea who the other complaining reviewers were, but they certainly don't describe our process at all. Someone even mentioned lawsuits, and after doing some legal checking, there is nothing out there. Even SW was bewildered with that review. But, each person should do their own homework as I did to feel good about it. I can just tell you our process has been very good, and we are actual new customers. At this point I can give you an update of how they have handled our process. Communication: 5 stars. Every step from signing the contract, to the stonework is communicated through Angela. If you even mention someone to any single person, they all see to know. They communicate with each other, and the customer. Quality: 5 stars so far. As you compare your quotes, look at the quality, thickness of materials, rebar, etc. There IS a difference, and we are seeing it transform in front of us. The owner John even had them tear out an entire retaining wall along the house because he didn't feel is was substantial enough once it was in. This was NO COST to me. You get what you pay for, and now that I have friends that complain about their new pools (leaks around lights, etc.), I am thankful. Louis, the stone mason team leader is meticulous. I saw him re-cut a 1" piece of tile 2X to get it just right. I can't comment yet on the decking and structure work, but will once it is complete. Contract: 3 Stars. Every pool company's contract I reviewed was awful, even SW. They all are written to benefit the PC and they all look the same. So, I was looking for a company that wasn't going to ding me for every issue, and so far SW has been spot on. They just seem to do what's right and aren't looking for a way to get extra money. We have changed our minds on several things along the way, and they have accommodated every change without a "change fee" so far. Even if they would have charged, I would have been OK. The fact of the matter is, building a pool is very stressful, and having people roaming around your property all hours of the day is tough. It is also so permanent that you want to make sure you get everything right. In addition, there are a ton of decisions you make along the process that require a company that isn't just about how many pools they can put in quickly. SW never tried to rush the sale or cut corners from what I have seen so far. John V, the owner is our on site contractor. It is pretty obvious he knows what he is doing. I will update this review when the build is complete. I am not easy to please, and have done more research on the internet than a healthy person should do. But you want to get it right. I won't remember spending an extra $3k a year from now, but I will be reminded daily if I picked the wrong company. I would feel very confident going with SW. They never bashed the other companies and focused on what they WOULD do for us, not what the other companies wouldn't. Thanks Moses for the great start.