I was called shortly after I purchased the deal and had sent an email asking if the company could come out last week before my family arrived. I described the items that needed repair, and asked if they could call me with a list of items to purchase to perform the repair. They said sure, that the handyman assigned to the job would call the day before. So far, so good. I did not get a call, and went to Home Depot the night before to buy what I thought they would need. At the scheduled time for the appointment., a truck drove up, then turned around in front of my house and left. It re-appeared 30-60 minutes later and asked if this was the address that I had given them. The bushes were trimmed too high by the previous owner and it is a bit difficult to see the address, but I didn't really understand the leaving the first time. Before showing the 2 handymen who came what needed to be done, they explained that they would walk through the job, then leave to purchase the items they needed for the repair. I explained about the phone call request, and they said that they had not been given the message to call me. That suggests to me that they generally spend part of their 2 hour deal running to the store for items, with no work done in the meantime. One of the 2 handymen explained that I probably didn't need weather-stripping on my door, but just to raise the copper stripping to fill the air spaces I was seeing. Then, one handyman left to go to Home Depot and the other stayed to start on the repairs with the items I had purchased. For the ceiling drywall repair that had already been started (taped and drywall compound applied), he sanded the spot and applied orange peel finish, checking with me to ensure that I liked how it looked. I was pretty happy with both the repair and checking to make sure I liked it, as well as the explanation about the weather-stripping. The job went downhill from there. The handyman who went to Home Depot returned with plastic sheeting to protect the areas he was working on, a 2X4 to fill in the gap in the wall to apply drywall to, and a big box of wood screws to mount the 2X4 to the studs, of which he only needed a few. What really bothered me about the purchases is that I have hundreds of wood screws in all sizes in my garage, as well as 2 expensive dropcloths I had purchased for painting. i didn't like having to pay for these extra materials, and that they didn't even ask me whether I had them. The handyman working on the hole in the wall asked if I had a hairdryer to speed up the drywall compound drying, so I went into the bathroom to get it. When I looked at the job he had done, I was upset, as he had filled in the hole in the wall with 1/2" drywall when the rest of the wall was 5/8". That meant that he put a lot of compound on top to even it out, and all at the same time. In my experience, you get a lot of cracks in the finished wall when you stick all that compound in one place at the same time, without layering it and letting it dry between layers. I asked him why he did that, and he said that the drywall I gave him was 1/2". True, but I had a sheet of 5/8" in the garage, which was used for the ceiling repair. Again, he didn't ask. I asked him to remove it and put the right drywall on, he called his boss, who then called me and told me I would have to pay for the extra time. When I protested that what they had done was not a quality job, he disagreed, so I told him to just take out the bad patch and leave. I will do my own repairs in the future, even if it means they have to wait until I have the time.