I called and left a message requesting an estimate to repair a leaking kitchen sink; my call was promptly returned that same afternoon, and an appointment was scheduled for Friday afternoon at 3:30 pm. I took annual leave to be home for the scheduled appointment, and at 4:30 pm a young man pulled up in a personal car (with his girlfriend in the passenger seat) and knocked on the door; he was wearing a Norman Plumbing shirt, but as he had no tools in hand, it was obvious that he would not be working on my sink that day. He took a quick look at the sink, and advised the plumber was help up on another job; he asked if they could reschedule for the following day....same time. I agreed to the rescheduled appointment, but expressed my frustration that I had wasted annual leave on a no-show appointment. In fairness, the plumber said he tried to call me earlier that day, but there was limited cell service in the area where the plumber was working, so I didn't receive the call. So, on Saturday as 3:30 pm approached, the same young gentleman arrived...again in personal car and with no tools. Same story...plumber held up on another job in a different county, and would I mind rescheduling to Monday. I was dumbfounded!! Based on reviews posted on Angie's List, I was looking forward to receiving excellent service at a good price, but I couldn't believe that this business could be so disrespectful of their customer's time and patience! I reluctantly agreed, and was promised that they would definitely be there on Monday afternoon to perform the needed plumbing repairs. On Monday at the scheduled time, the young gentlemen arrived (again in personal car), with a drill box and a couple of plumber's wrenches. I note the "personal car" only to highlight that the hired plumber never arrived to perform the job. When I asked when the plumber was going to arrive, I was told that he was still held up on the other job, and that he would be making the repairs. When asked, he said he was a plumber's apprentice. He was very courteous and professional at all times (and at each of the three visits), and successfully repaired my sink. As he had limited tools/equipment with him, he had to run to the local hardware store for parts as he performed the repair to my sink. Total repair time was less than one hour. The plumber called that evening at 7:30 pm to see if I was satisfied with his service. I let him know that I was displeased he never arrived at my home to perform the repairs, and that it took three separate appointments before repairs were made. He seemed to think that sending his assistant to perform the repairs was acceptable, and didn't seem too apologetic about the fact that he made a new customer spend three afternoons waiting to be serviced. In retrospect, if the apprentice could have made the repairs (as he finally did on the third appointment), why didn't he repair the sink on the first appointment?!