PROs Prior to contacting Smoky Mountain Deck Builders (SMDB), I had obtained five estimates to have my old deck deconstructed and a new, improved deck built. All those estimates took weeks to obtain, and some even required reminders from me that I still was waiting for the estimate. Although I requested all estimates to include specific materials and labor estimates, all but one of the estimates consisted only of a single dollar amount, making it impossible to compare the estimates. After that, Nick, from SMDB, met with me and made a very professional presentation, presenting me with copies of his insurance, contractor's license, surety bond, and reference lists containing reference contact telephone numbers. He provided to me some better ideas for my deck project and, about an hour after his presentation, and even before leaving my residence, he provided a reasonable and detailed estimate of the materials and labor required for the project. Compared to my prior experiences, I was impressed. The construction crew was experienced, friendly, and professional, and they were very customer-service oriented. They worked hard every day they were on the job, even under trying weather conditions. The finished work product clearly revealed it was done by craftsmen who used quality materials and did not resort to any noticeable shortcuts. Their intent was to please the customer. Another small but important thing was that the crew cleaned up the work area very well each day after their work. Was my deck constructed perfectly? No. Did everyday go without any homeowner concern? No, of course not. However, I always was certain their efforts were directed to building the best deck they could in a way that also satisfied me, the customer. This is an honest company that does what it says it will do. CON If you are in a rush, this is not your company. Quality work takes longer and is in demand. Because of that, this company stays scheduled far in advance. However, In my opinion, the wait was well worth it.