WOW. Just read Mr Warren's response. Point by point--- yes he honored an expired two hours of labor ($79 for two hours--- WHICH WE HAD ALREADY PAID. (wish he had not-- then we would not have hired them). Yes Mr Warren offered to get another to do it to my satisfaction (PER MY REVIEW)-- he then DID bring another of his employees who did an even worse job. After that the only contact was him repeatedly calling my phone about the BILL. He wanted to "put this to bed"--because he had "a lot invested in this" --- yes Mr Warren, I have that message saved---- to contact the BBB about you. ALSO I NEVER ONCE MISSED ANY APPOINTMENT WITH THEM... NOT ONCE-- after all, it is I who wanted the work done! Quite simply they did a horrible job and tried to bill for more than the entire estimate for more than the gate. They were given 5 MONThS to "get it right" and just kept making it worse. I am not sure if the photos are showing up yet, but I invite anyone reading this to message me and I will send you the photos--- for which he billed over $500 and then harassed about getting payment. MY ENTIRE REVIEW IS FACT-- REGARDLESS OF HOW HE WISHES TO DODGE THIS, HIS COMPANY DID HORRIBLE WORK AND THEN BILLED MORE THAN THE ORIGINAL. Mr. Warren received this complaint and photos and saw the gate himself and all he did was leave the bill (repeatedly). Honestly, who needs the aggravation in trying to get a company to do something right-- - the third time. If he wants to pay for an A-rated fence company (who I choose) to fix the gate to our satisfaction,- at no additional cost to me, then I will accept that offer to "make it right". Otherwise he should take responsibility for the horrible job they did---and that they were incapable of fixing it and left us with non-working gate. I wrote this review to warn other Angie's list members from having the same horrible experience. There are lots of handyman services in Knoxville. Many with good ratings and no F ratings--- IF you are considering hiring this company I suggest that you think hard about do you want someone who would do that quality of work and then misrepresent the situation-- presumably to look good to get more business (victims) . Do you want a company that takes 5 months and still cannot get something right... and then misconstrues the situation? I hope my review saves some of you from the ordeal we had. The bid was given early October and work began late October, but frequently halted as appointments were not kept. We emailed November 24 cancelling the project because yet another appointment was not kept. Mr. Warren called and asked if we would give them a chance to ?make it right?. He came out to see how the gate was left and agreed the work was not acceptable. At that time he said he would ?make it right, even if he had to hire a fence company to do it?. He brought another employee to see the job and said that he was confident the work could be completed to provide a quality gate to our satisfaction. The second employee worked on the gate over a few days-- trying things to fix what had been done incorrectly. He ultimately left it unfinished?with several problems. The gate is nailed shut, non-operable, and the doors unlevel. There are several screws that were not screwed in, points of nailed jut out, a broken board creates a gap at the bottom. The security pole was not installed. See photos below. Given this horrible work, we called and canceled work on the doors or any further attempts to fix the gate. We said that we expected any charge would be prorated to reflect that it represented only part of the total $450 job, to which he agreed. We were stunned to receive a bill for $513.20---- more than the original bid for the entire job! No work was done on the doors, and the gate left inoperable. When we did not immediately pay the bill, Mr. Warren came to our house and we showed him the work.as his employee had left it. Mr. Warren agreed that it was a poor job and asked if we wanted him to ?make it right?. Of course, Mr Warren had already previously said he would ?make it right to our satisfaction? and we had already given him that opportunity, but he had failed to do so. Mr Warren had made promises, but had not delivered on his word. We allowed Mr. Warren time to fix the bill but instead he twice hand delivered the erronous bill and also called several times regarding payment. We concluded that Mr Warren feels the work is a fair representation of his company?s services. We had already paid $79 for the Angie's list "big deal" and we then also sent a check for $60 which is the retail cost of the materials provided toward the gate. We felt this more than generous since we now must hire someone to tear and replace the work they did. We find it extremely unprofessional that Mr. Warren charged us for his company?s incompetence in workmanship. In the past we used Angie?s list to find quality companies, and until now, we have been very pleased with the companies we hired. When we bought the Angie?s list ?big deal ?offered with Handyman Matters, we expected quality work based on the reviews. When Mr. Warren said after seeing the first botched attempt that he would ?make it right? to ?our satisfaction?, we expected him to honor his word. Unfortunately, five months after work began we are left with a gate that is not functional, unlevel, and has many other problems. In no way is this a professional job as you can see for yourself with the photos This is not what we expect from an A-rated company on Angie?s list. We are posting this review along with the pictures in the hopes that other people will not have the terrible experience that we had with this company.