Prompt, courteous, efficient and expensive. Pricing is done by predetermined book pricing like they do at the new car dealer for servicing your car. While this gives you an exact "estimate" with no overcharges to deal with, the pricing tends to be on the high side. Obviously, not being a plumber, you aren't sure what is involved until after the fact. I felt the charges turned out to be pretty high, over $100/hour with minimal parts expense to reseat a toilet and rebuild an exposed tub drain. I would probably look elsewhere in the future, or at least get a couple of bids. It's very much equivalent to taking your car to the new car dealership for routine service, in this case the Lexus dealer. While I checked NO on the use again box, I would have preferred a MAYBE box to check. Following is an update of services written 7/25/12. Basic toilet problem was leak in wax seal secondary to uneven tile floor and wobbly toilet. Problem initially repaired in what appeared to be an acceptable manor (I didn't watch him do it). After 5-6 months, toilet started wobbling again, then leaked again. While repair was within 12 warranty period, and I have no reason not to believe it would have been repaired without additional cost, I chose to do it myself. With a little research on the internet, I removed and repaired toilet myself. THE PROBLEM: Steve Huff plumber used folded up CARDBOARD to shim the toilet, which resulted in its premature failure. Everything I have read and in talking with a certified plumber indicate this is an unacceptablet way to shim a toilet. Cardboard doesn't do well when wet and it is compressible. Plastic shims, readily available, are the appropriate way to go. If this is an indication of shortcuts they take where you can't see the work, I don't feel I could trust them to do other repairs appropriately.