Recent Review: I am hard to please; slow to trust; and have learned that it's simply easier to learn to do things myself...until I met JASON NEWSOM OF NEWSOM ROOFING. For those who don't want to read the entire review, I will summarize by saying that he, his lead guy Jeff, AND HIS CREW were Punctual; Affordable; Respectful; Trustworthy; Patient; Fast; Neat; Detailed; Responsive; Appreciative; Honest; Used Initiative; Cost Conscious; Prepared; English speaking; Good Hygiene; Etiquettely Conscious; Dog Friendly; Flexible and one of the few vendors left who care more about their reputation and quality of work than a profit. They use top of the line products that come with LIFE-TIME warranties and are the only company I found who offer a 10 YEAR WORKMANSHIP WARRANTY that IS TRANSFERRABLE to a new owner. I must add that my trust issues are so severe, that I, yes a girl, was all over that 3 story roof in the beginning, middle and after repair was completed. Anyone I hired was going to have to be very tolerant AND secure because nothing was going to get past me! I received several different quotes for what was originally a leak around a fireplace and had been repaired three prior times. One quote was for yet another overpriced patch job, only they also said I needed to do all three of the chimneys (not true). Another said I needed a whole new roof, met with the insurance company and convinced them of the same thing (Only 14 years old). Although I was somewhat grateful, this now meant filing a claim with my insurance company (1st ever); and I became suspicious when they attempted to go directly through the insurance agent to find out how much money had been approved once I discovered that I would be given the payment directly and have to make all of the decisions myself. They literally tried to stall giving me a quote hoping to learn how much insurance was approving first. Since I was purposefully withholding that information at the advice of the insurance agent and they weren't giving me the quote, I decided to get another quote so I would at least have something to compare to. I should mention that this roofing company was actually a friend/client who I assumed I could trust and I was now feeling obligated to hire. This is when I found Newsom Roofing on Angie's List. I simply told them I wanted a quote for replacing the roof and was blown away by how quickly they responded AND came out to give me a quote (with me on their heels three stories high). They were also the ONLY company from Angie's List that replied via text like I requested. Their quote fell within the amount that insurance was approving and they were prepared to begin that week with an estimate of 3 days to complete. The only thing they had asked for was a copy of the measurements the insurance agent used to make sure they were accurately quoting me on the same anticipated work. They never asked how much, etc. I also learned that being a $40,000 roof, the insurance check would have to be held in trust by Wells Fargo who held the mortgage on the house (NOT a fan of Wells Fargo, especially after this experience, but that's another story). This meant that Wells Fargo would "feed" me the money in installments so they could send inspectors out periodically to make sure I was spending the money on the roof and it was being done correctly. Which also meant that the roofers would probably have to stop/delay work to meet Wells Fargo's requirements and also have to wait longer to get payment (If you are familiar with the way mortgage companies work, they seem to have a law written that gives them a right to have 5-7 days in between every move, phone call, or sip of water that they take). Newsom Roofing was completely agreeable, familiar with the process, and empathetic through the process as well. When I told the original roofing company that I had requested another quote since they weren't responding, they miraculously sent me an over budget quote, using lessor quality materials, and only minimums which left no room for unexpected repairs, etc. (which ended up being significant) and only offered a 3 year non-transferrable workmanship warranty!!!! I was blown away. I went with Jason Newsom and couldn't be happier. They lived up to everything they promised and even handled outside contractors when we learned that some adjustments would need to be made to some faulty gutters. Additionally, after everything was done and I saw how nice the new topper to the one (approved) chimney looked, although not necessary, I wanted new ones for the other two chimneys. Without a blink of an eye, Jason measured, ordered and installed within the following week (and they had to be custom because of awkward size). My home was a true Southern Mansion and apparently, Jason's crew was so impressive that they caught the eyes of an out of town family looking to buy a home in the area. The family begged their agent to see if maybe the roof was being done to also prep the house for sale. Ironically, I had been trying to sell for 6 years and was about to put the house back on the market. In the end, that family purchased my home prior to having to list it. The 30 day escrow landed me in a rental home, and I intend to use Jason and Jeff for all roof inspections on prospective homes. My final comments should not be taken as expected in any way but I feel like I have to share. Jason Newsom had come in just under the amount allotted to me by the insurance company. I decided early on that if they lived up to their promises, I would bonus them the remaining money; and was so thrilled to be able to do so. I even, at his objection, trusted and fronted him the final payment prior to receiving it from Wells Fargo because I didn't feel it was fair for him to have to wait. Once I received the final payment, which required his signature to deposit, Jason came by same day to sign even though he had already been paid and could have waited until it was convenient for him or even not at all. It was this visit that I realized he had not given me a statement for the gutter repairs and additions that I made after the job was completed and he said he would forward it in the mail. The only thing I got in the mail was the "Paid In Full" Statement which now included the gutters and chimney caps!!! When confronted, he said he was so grateful for the unexpected bonus for he and his staff and had enjoyed working with me so much that he was not charging me for the additional work. I was humbled and grateful, however, still plan to pay him whether he likes it or not. Life as a homeowner would be so much easier if there were more vendors like Jason Newsom and the staff of Newsom Roofing.