In June, a tree fell in our neighbor's yard, taking out the transformer for our neighborhood and literally ripping the power and cable lines from our house. However, I didn't realize how extensive the damage was on our end until mid-July. I immediately called several electric companies, of which Helton was the only one that responded. Our area was still recovering from the April tornadoes, so not hearing back from busy contractors was entirely too common, yet understandable. Helton got back to us within a day, and arranged a time within the next couple of days to stop by the house and give us a free estimate. We were so impressed with their thoroughness and professionalism that, after clearing the charges with our insurance, we decided to use their services. On the day of the service, they arrived at 7:30 AM as they said they would, and the work went very smoothly. They looked and acted professionally, and were done by about 2:30 PM. I had to go to work right before the job was completed, and they called me on my cell phone to update me a couple of times on the progress. They cleaned up after themselves as well. All in all, my husband and I were very pleased with the work, and would definitely consider using them again in the future. The only reason they did not receive an "A" on price was that, despite trying, we did not get any other quotes. Our insurance did not object to the price on the repair, and what research I was able to conduct indicated their pricing was in line, possibly a little high, but not out of the norm. It was definitely worth it given the level of service we received!