Very nice and friendly , but a little bit unprofessional. They made a big mess, which is kind of understandable, the new hardwood floor got terrible scratched. But the worst thing is, that a whole year later: the job is not finished, after several calls to remind him. There is still a problem with the insulation of the fireplace insert (hot air coming in in summer, cold air coming in in winter), there are bubbles and scratches and cracks in the wall surrounding the fireplace. The fireplace mantle still has only the base coat of paint, and, and, and.......He promised a couple of times to come back and finish the job, but that didn't happen until now. That is why we are updating our statement here.