11/07/14 - My wife and I met with Larry Altman (Southern Accent Cabinets/Altman Cabinets) and after listening to him tell us for an hour how he is all about quality, customer satisfaction and how he honors a one year warranty on parts and labor, as stated on his website, we decided to hire him to build our kitchen cabinets. We then sat down with him and picked out our design and stain color (Perfect Brown). The total cost came to $6,909.0 (invoice # 14-48) and Larry requested half then and half after the "satisfactory completion" of cabinet installation, so we paid him $3,454.50-check # 10268. 11/24/14 - Cabinet installation was completed, but there were some issues that need to be addressed before the final payment could be made. (1) Almost all the handles on the cabinets doors were misaligned. All but one door was repaired at the house, the holes on one door were so far off it had to be taken back to the shop where they plugged the holes and refinished the door. Larry blamed it on the template they used. (2) Several of the cabinet doors had some small nicks and scratches, from either the transportation or installation of the cabinets, they were small but noticeable. These were also repaired at the house using stain pens and stain sticks. (3) The center of the sink cabinet was not aligned with the center of the double window as he stated he would do, this was very noticeable. Larry forgot. The sink cabinet was moved to align with the double window. (4) The cabinets on the left side of the kitchen were made the wrong size and therefore placed the panel, that is next to the refrigerator, directly in the center of a double wall outlet and the under counter lights would no longer fit and had to be reordered. Larry clearly admitted to my wife and I that they made a mistake when recording the measurements because the cabinets did not line up with the marks they made on the floor when they laid out the kitchen plans. He asked us if we would work with him on this because "he did not want to eat $1000.00 worth of cabinets", so we did. At first Larry wanted to move the refrigerator panel to clear the outlet and center the cabinets, this would have left over 1 1/2 " gap on both sides of the cabinet which he planned to cover with 1 3/4" scribe. This would look horrible, it would not resemble custom cabinets, and would definitely not match the cabinets on the other side of the kitchen. After a long discussion Larry rebuilt the face of the cabinets adding 1/2" to the width and we acquired the cost of moving the switch, wiring, repairing the sheetrock, and reordering the under counter lights . (5) The back Panel on the sink cabinet was pieced together with scrap, leaving a very noticeable vertical seam in the middle of the cabinet, also when Larry drilled the hole for the drain pipe he drilled it too large and off center. I purchased the largest flange cover made for this size pipe and it still will not cover the hole he made. Larry did not repair this because he said nobody would see it where it was at. (6) There were large gaps between the crown molding and the cabinets, and it was very noticeable especially when the overhead lights were turned on. They corrected this by filling in the cracks with a large amount of brown caulk. After most of these issues were corrected, we paid Larry the remaining balance of $3,454.50 check # 10275 on 11/24/14. 12/03/14 - Augusta Granite came to install the granite counter top, in doing so it was necessary to remove the top drawer to access the underside of the granite. When they went to reinstall the drawer the latch would not lock in place, it was not broken just defective. I then contacted Larry Altman and asked if he could come and replace the latch. 02/19/15 - Larry sent his brother, Barry Altman to replace the defective drawer latch, Barry asked if there was anything else he needed to look at. I pointed out three cabinet doors that they had touched up before and asked if he could use the stain pen again, because it looked like it had absorbed the previous stain and you could now see the small scratch again. Barry told my wife and I that it would keep doing this and the only way to permanently repair this is to sand the doors down and refinish them. Barry also attempted to repair the back of one drawer where a staple had splintered the wood. Barry left, taking the three doors with him and forgot to finish the repair on the drawer. Larry called me after looking at the doors and said he would sand them down and refinish them and take care of the drawer when he brought the doors back. 03/24/15 - It had now been over a month since Barry took the doors back to be refinished, I called Larry to see if they got around to it yet, there was no answer so I left a message on his voicemail to call me back. 03/25/15 - Larry returned my call and told me the cabinet doors had been ready for some time that he was going to bring them when he was back in this area, He then said he would bring them in the morning at 9:00 a.m. 03/26/15 - I received a text from Larry stating that he could not find the hardware for the doors and if I would text him a picture of what they looked like, so I did. A short time later I received another text from Larry stating they found them and they were on the way. One of Larry's employees finally arrived at our home and installed the three cabinet doors. They looked terrible. They did not sand the doors down and refinish them as they said they would do, the few and very small scratches that were hardly noticeable are now many larger indentations filled in with some very noticeable dark material. There are also several very large noticeable stains where they spilled something on them. One of the cabinet doors is now so dark it does not match any of the other cabinets at all. I asked the man to take these back and he told he had instructions not to bring them back and not to repair the drawer that Barry Altman left unfinished on 2/19/15. I tried to call Larry and he would not answer, I sent him a text explaining the condition of the doors and informed him that this was unacceptable, that he needed to repair these doors and the drawers that were left unfinished. I then promptly received a text from Larry that said "I'm done with you Phillip, do not contact me again."This was rude and very unprofessional. I am filing this complaint because this is absolutely no way to conduct business, my wife and I truly believe he intentionally damaged the three cabinet doors and he is not honoring his one year parts and labor warranty as he stated to us and as it appears on his website. We did not ask them to take these doors back to the shop to be repaired, that was their decision, if he had no intention of making the necessary repairs then he should have not taken them. Larry Altman needs to do what any quality custom cabinet builder would and repair what he damaged.