In the beginning, it was fantastic. Mr. Fox was exceedingly professional and prompt in all communications. He viewed the work and returned an estimate in a short amount of time. We agreed on a price and scope of work. When I called with a roof leak, he was able to come fairly quickly to make repairs. On that visit, he requested a downpayment for the major bathroom work we'd agreed upon, and I obliged. And then the bottom dropped out. Mr. Fox became increasingly difficult to contact. When I paid the deposit, we were planning to start work within 2 weeks. Mr. Fox pushed the date back because he was helping people with hurricane repairs. When a month had passed without any start date in sight, he texted that he would do his best to get my work done before Thanksgiving. After Thanksgiving, he returned contact in mid-December and then did not respond. When he eventually returned contact in late January, he stated that he had been out of the country helping a friend and had no access to phone or email. I informed Mr. Fox that we no longer wished to do business based on a lack of trust. I requested our deposit be returned. Mr. Fox did not have the money available, however, with the help of an attorney, we received reimbursement of our deposit in March, 5 months from our original payment. As an additional note, the roof repair Mr. Fox made did not fix our leak. I don't fault him for this, as roof leaks can be tricky to find. However, he stated he replaced 2 vent pipe boots. When another contractor attempted to repair the leak, he reported that the one boot had been properly installed but the other, higher, boot was piggybacked over the old boot. I initially thought Mr. Fox to be very professional and trustworthy. My opinion changed based on what I felt was poor communication. Mr. Fox stated that he had experienced some unfortunate events and had gotten delayed by helping his friend outside of the country. That may have been the case, but the lack of transparity and breakdown in communication were deal breakers for me. *I waited to write this review until I could do so in a fair manner, without anger or malice. In no way is this intended to slander or defame Mr. Fox. It is meant only to share my experience for the benefit of those reading the review. Mr. Fox was at all times polite and mannerly, but simply was not the right person for my job.