I met Jeff at a home show in Charlotte. I have researched crawl space encapsulation in the past and always wanted to do it. I am aware of the other "big" companies that offer this service and had an estimate by one of them about 5 years ago. But Jeff talked to me like he realized that I am no dummy. I do most of my work myself and have been in and around construction my entire life. I wire, plumb, build, roof, excavate. etc. I just did not want to takle my large crawl space myself. Plus the materials aren't available to a homeowner. There are just some things you need to hire out. This was one of those things for me. I did have to do a little prep work. I had to install an air inlet pipe for my furnace, which is in the crawl space. And I also had to install a 110V recepticle where I wanted the dehumidifier to be. They would have done those things, but like I said, I try to do all I can myself. Jeff talked to me in detail and knew I understood what he was talking about. Jeff is genuine, and also genuinely concerned about his work, reputation, and customers. His crew of two was also very conscientious. And they were regular American guys. You don't find THAT very often anymore. I could actually carry on a conversation with them and explain certain things I wanted. They worked hard and late. Crawl space encapsulation is not cheap. But it's not all because of labor. The B rating for price is not because American Basement & Crawl was higher than the others. It's because it's just an expensive thing to do. But worth it in the end if you like your house & health. The material is expensive and the dehumidifier is also expensive. Mine was $1100 from Jeff. He told me if I could find it cheaper, go ahead. So, I looked. And looked, and looked. $1150 was my best. And I wouldn't recommend putting a regular dehumidifier in a crawl space. I have researched that route too, and that was long before I met Jeff. So, why did I choose American Basement & Crawl over those others? Well, I guess part of it is I like to support the small guy. And in my experience, you get better service from a small guy. So far, I am right. But also because he followed up with me after the show, came to my house when he said he was going to, didn't cancel anything at any time, and he fit my job in on an ASAP basis. I think it was one week from the time I OK'd his estimate to the time they started the job. I am very happy with the job and am looking forward to see how it performs next summer when it is humid. American Basement & Crawl is a brand new venture for Jeff and I know he will do well if he keeps doing what he did for me.