Overall everything was great. We moved into this house earlier this year after the property had been vacant for over a year. The house has two fireplaces we were interested in using but were unsure of how they'd been kept up. We called Fireplaces of Lake Hartwell after finding them on Angie's List. We had some interesting schedule requirements, but they worked with us to get an appointment made that didn't require us waiting long, and provided an estimate for the work. On the day of the appointment they arrived on time. When they arrived Frank explained exactly what they were going to do, and in what order. We have dogs that can be anxious around new people, but Frank and Nancy were more than happy to help us make it work - planning the work so they could minimize the amount of time spent going in and out of the house, as well as minimizing traffic up and down the stairs. Knowing up front what was going to happen and in what order really de-stressed the situation for me, making the whole process wonderful. After arriving they spent time outside and on the roof inspecting the masonry and the chimneys. When they were finished, they brought in their equipment to the first floor and began work on that fireplace. They had a debris bucket with them along with a large vacuum to help with large or bulky objects. On the upstairs fireplace they only filled it once, and waited for the majority of the process to finish before taking it outside. They removed the damper which had some damage to it. They explained what was happening and showed me the damage before putting it back. The second fireplace was a lot dirtier and required multiple debris buckets to clean out. Nancy was great about working with me so she could get in and out as needed without issue. After finishing they removed all of their equipment and made sure everything was put back together before coming back to settle everything up. They provided a detailed explanation of what was performed, and the total bill was exactly what was estimated. They also provided some information on repairs that we could perform ourselves, or that we could ask them to come back and perform. They let me know what we'd need to do it ourselves, and provided estimates for the work if we were to hire them. They also, at our request, provided information on fireplace inserts available that would fit our fireplaces. While present they took all the information down they would need to provide estimates, and told us to select some models from the brochures after taking some time to look through them, and that they would provide us estimates for whatever we wanted. Overall it was great working with them, and I appreciate their promptness, their willingness to work with us, and their professionalism.