I called Waterpro for an emergency service at about 10:30pm on a Friday. My hot water heater malfunctioned and released about 3 inches of water into my entire basement, which is approx. 1,000 sqft. John Sullivan explained to me how to get the pilot off and make sure the appropriate water valves were turned off to eliminate any other issues that might occur. He explained to me that they would be at my house first thing in the morning to assess all the damage. The next day, Waterpro arrived at my house at 8:30am (on a Saturday, no doubt) with 3 guys. Very impressed! I showed them the damage and they went immediately to work. They had my basement cleaned out in about an hour and a half. Once the basement was cleared, they dried the ground and brought in the industrial fans and humidifier to dry out my entire basement. I had to leave them on until Monday to help eliminate any possible mold issues. On Monday, they came out, assessed and inspected the damaged areas, cleaned up the equipment and had everything the way I needed it to get the contractors in to finish up the damage work. By Tuesday, I was emailed the report to give the insurance company. I was very impressed with the quality of service we had with Waterpro. I highly recommend them to anyone who has water issues in their homes.