Last month, my wife and I suddenly discovered that the wall-to-wall carpeting in our downstairs finished game room was damp. I immediately checked Angie's List and contacted a local waterproofing firm about the problem. A gentleman came out and looked at our game room, then suggested that I check with our builder to see if he had any idea as to the source of the water. I called Mike Ricciuti, hoping for maybe a five-minute conversation on the phone. After all, it had been seventeen years since he'd built our place. Instead of just a brief conversation, however, Michael immediately became very involved, coming out to the house the next morning. He had his plumber come out, too, and they were able to discover that the water was coming from a drain problem. When I told Michael that our insurance company had indicated that this might not be covered, he told me to call and arrange for a claims adjuster to come out. When the adjuster arrived, Michael was there, too, and after he explained the situation to the adjuster, the man said we would be covered after all. That was just the beginning of what Michael did for us. That first day, he called Service Master and arranged for them to be at our house within two hours, pulling up the carpeting and setting up huge fans and a giant dehumidifier. Over the next couple of weeks, Michael personally arranged for all the work listed above to be done, and he kept in very close touch with my wife and me, coming out to our house several times to follow up on everything that was being done. Oh, and he also handled all the paperwork for us. I cannot say enough about Michael. He basically took this on as a project, his only goal being to make our home whole again. One other comment: several of the people who worked on this for Michael were the same people who'd helped build our house seventeen years ago. I think that says a lot about the way Michael treats his employees and the loyalty he obviously inspires in them. I would urge anyone thinking about building or remodeling a home to seriously consider contacting Mike Ricciuti. He is definitely someone who will be there for you over the long haul, in addition to being just a good all-around guy.