I hired Paradise because we were on a tight schedule and the only other provider who said he could meet our schedule was slow to respond and vague about pricing/process. Our schedule was tight because the house was new construction, and several things needed to be done post-pool installation to get a final occupancy permit. Our job was quickly complicated by the fact that our pool had to be chipped out of the stone that was just a foot or so under the dirt in our yard. So Randy's excavators (Coll-Kev) had to bring in a hoe-ram to dig the hole, causing a delay of about 1.5 weeks. Once this was done, we thought that we'd be back on our 10 day schedule that Randy promised, but no such luck. Some of the problems were certainly beyond the company's control (the pool manfuacturer needed to send replacement parts); however, because the crew just didn't show up most days, it took too long to identify the problem. Once that was fixed, they didn't show up to complete the installation. After a few weeks of this, I started calling Randy daily to yell at him and finally started to make some progress. In all, it took a little over six weeks to do what was described as a 10 day process. I can excuse a couple of those weeks due to the rock in our yard and the manufacturing mishap, but even with that, they were weeks behind schedule. The good news is that the pool looks great and we are happy with the end result even if the process was awful. As it was finished in the cold (fall 2014) the liner still needs to be adjusted and the heater, filter...etc. hooked up, so we'll see how it goes in the spring, but it sure looks good. At some point, someone suggested to me that the fall is the worst time to install a pool, because the workers have been working so hard all summer and are tired and looking forward to the winter. This seems reasonable, so if you're installing in the fall, I'd stay on top of the crew from day one. One other caution with Randy as opposed to some other pool companies, I felt like I was the general contractor, not a position I'm used to being in. Had to deal separately with plumber, electrician, excavators..etc and pay them separately. Randy was upfront about this, but in the end, it was more work than I wanted. If it wasn't for Kevin at Coll-Kev excavating, I don't think this would be done. He helped me a lot, and I even hired him to do some extra work for us that we might not have been able to do if the installation had been on time.