I requested two estimates, one to install sofit, fascia, and gutters where they were missing on the rear of our building due to some previous construction, and another to replace shingles on a near-flat roof, where a local handy-man had installed them improperly and used the wrong product for the application. After my initial call, Melanie contacted us promptly and Mike arrived when she indicated he would to evaluate the work. He didn't have a long enough ladder or a helper to get on the roof, so he measured for the sofit, fascia, and gutter work, and told us he would return in a few days with helpers to get up on the roof and evaluate the roofing work. He knew what the problem was before he even went up there, but he returned in a few days like he said, and not only evaluated the existing roofing, but made some immediate repairs to stop the leaking. He explained that warmer temperatures are necessary install the product that our roof requires, so we plan to have him complete the roofing job in the Spring. They sub'ed the aluminum and gutter work, and the workers arrived earlier than expected, and completed the job as proposed. I am satisfied with my experience to date with All Superior Roofing and look forward to having them return to do more work for us in Spring 2011. I am impressed with their honesty, responsiveness, and service.