For the servicing, they came several times while we were away to check the chemicals and make sure the pool was staying clean. We supplied the materials, they just supplied the service techs. Pool was in good shape when we got back. For the pool heater, we have had to have them out various times because of leaks or it not firing. They are always prompt and get it going again. Once I called early on a Saturday not expecting to actually get anyone and the service tech was here in a couple of hours. Heater is at the point of needing replacement now though. For Pump, told me it needed to be repaired which I agreed to. However, the tech later decided it needed to be replaced and didn't convey that to me so when I found out that they had done that, I was very upset because I would have wanted to get an estimate from elsewhere just to be sure. When I called in to say that I didn't agree to a new pump, they took off the labor charges and only charged me for the actual unit. I was satisfied with that solution. For Pool Lamp, it kept coming out of the wall. Apparently a small piece had broken off. It is in a spot where it is just low enough that you can't really work on it unless you are in the pool and that is in the deep end so it gets difficult. Tech was here for something else and we asked him about it. He basically got himself completely wet but fixed the issue with a special clip. For Major cleaning, bought the house and the pool hadn't been touched in the better part of a year. It looked like a swamp...there were actually frogs living in it! They helped us balance the water and came out with a giant pump to remove the debris. Saved us a ton of labor and we learned a lot. Pool Bot regularly needs maintenance and charges are always very reasonable. Once it went in and apparently the problem was that a stick was jammed in the housing. They did not charge me anything which they could have because I would never have known the difference. Overall, satisfied with their services, but we have had them price a safety cover and a new heater and those items were too expensive so we opted for other providers (bought equipment and did it ourselves or subcontracted labor).